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Proof grade B

Futwork

Bolna reports that Futwork used voice AI for a nationwide support campaign for an unnamed digital-payments company, automating first-line education and escalating selected calls with context.

Bolna dossier →
BProof grade
6Metrics retained
2Evidence records
BolnaVendor

Reported outcomes

9000 calls_per_dayDaily calls on dedicated storyObservation period was not disclosed. · BolnaBaseline: Prior daily call volume was not disclosed. · Formula: The homepage and dedicated story report conflicting variants; the underlying source records, denominator and calculation method are not disclosed.
10000 calls_per_day_more_thanDaily calls on homepageObservation period was not disclosed. · BolnaBaseline: Prior daily call volume was not disclosed. · Formula: The homepage and dedicated story report conflicting variants; the underlying source records, denominator and calculation method are not disclosed.
200 concurrent_callsConcurrent calls on dedicated storyObservation date was not disclosed. · BolnaBaseline: Prior concurrency and sustained-load duration were not disclosed. · Formula: The homepage and dedicated story report conflicting variants; the underlying source records, denominator and calculation method are not disclosed.
250 concurrent_calls_more_thanConcurrent calls on homepageObservation date was not disclosed. · BolnaBaseline: Prior concurrency and sustained-load duration were not disclosed. · Formula: The homepage and dedicated story report conflicting variants; the underlying source records, denominator and calculation method are not disclosed.
80 %Human effort reductionMeasurement window was not disclosed. · BolnaBaseline: Prior human hours, tasks and headcount were not disclosed. · Formula: The vendor reports the value directly but does not disclose the calculation inputs, denominator or method.
18 %_of_callsCalls automatically escalated with contextMeasurement window was not disclosed. · BolnaBaseline: Prior escalation rate and escalation eligibility were not disclosed. · Formula: The vendor reports the value directly but does not disclose the calculation inputs, denominator or method.

Context and boundaries

Workflowanalytics_reporting_and_experimentation–checkout_payments_and_fraud–customer_support_and_service–marketing_engagement_and_campaigns–workflow_automation_and_ai_agentsBolna reports that Futwork used voice AI for a nationwide support campaign for an unnamed digital-payments company, automating first-line education and escalating selected calls with context.
Implementation?Daily run-rate and concurrency snapshots are undated, and no common outcome measurement period is disclosed.
CaveatsFutwork is named, but the digital-payments end client whose operations generated the results is anonymous.–Vendor-hosted quantified proof; no customer-owned publication, cohort or independently verified calculation was found.–Daily volume and concurrency conflict between the dedicated page and homepage.–Ticket and device-replacement examples show workflow scope but do not establish a native ticketing or device-fulfilment integration across customers.vendor_owned

Source trail

  1. Bolna homepage

    Bolna markets an India-oriented platform for inbound and outbound multilingual voice agents, with no-code and API control, bulk calling, real-time custom API triggers, human transfer, workflow integrations, 20+ model providers and India/US or on-premises deployment. It says 1,000+ companies use Bolna across 10+ vernacular Indian languages and exposes five named customer-story cards whose metrics sometimes conflict with the dedicated stories.

    company · accessed 2026-07-13
  2. Futwork customer story

    Bolna says Futwork deployed a national support campaign for an unnamed digital-payments client, reporting 9,000 calls daily, 200 concurrent calls, 80% lower human effort and 18% of calls automatically escalated with context. Homepage cards instead report 10,000+ daily calls and 250+ concurrent calls. Example flows cover education, ticket creation and device-replacement requests, but the end client and exact systems remain undisclosed.

    company · accessed 2026-07-13
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