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Index/case studies/gorgias boston proper

Proof grade B

Boston Proper

A normalized customer outcome record retained from permitted official evidence.

Gorgias dossier →
BProof grade
7Metrics retained
1Evidence records
GorgiasVendor

Reported outcomes

36% percent as reportedFirst response timeNo precise result window is stated in the retained outcome sentence. · Boston Proper via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.
30 years time as reportedSales outcomeover 30 years · Boston Proper via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.
25% percent as reportedConversion outcomeNo precise result window is stated in the retained outcome sentence. · Boston Proper via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.
36% percent as reportedAutomation rateNo precise result window is stated in the retained outcome sentence. · Boston Proper via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.
98% percent as reportedFirst response timeNo precise result window is stated in the retained outcome sentence. · Boston Proper via GorgiasBaseline: 45 minutes · Formula: Vendor states change from 45 minutes to 49 seconds; exact recomputation is not asserted because rounding and business-time conventions may apply.
17 hours time as reportedResolution timeNo precise result window is stated in the retained outcome sentence. · Boston Proper via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.
25% percent as reportedConversion outcomeNo precise result window is stated in the retained outcome sentence. · Boston Proper via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.

Context and boundaries

Workflow?
Implementation??
CaveatsVendor-hosted case; no customer-owned quantified publication was retained.–Customer outcomes may reflect merchant operations, agencies, integrations, promotions or channel mix in addition to Gorgias.vendor_owned

Source trail

  1. Boston Proper Customer Story

    Gorgias hosts a customer story for Boston Proper. Reported outcomes include: Solution: With Gorgias Automate and AI Agent, Boston Proper reached a 36% automation rate and reduced first response times from days to seconds by automating routine tickets, centralizing customer profiles for omnichannel support, and integrating their tech into one primary CX hub. | Boston Proper is an apparel brand that has offered trendsetting styles for over 30 years, empowering women through fashion. As a direct-to-consumer brand, Boston Proper started as a catalog company and still uses phone support as a primary sales and customer service channel, providing personalized shopping experiences and top-notch support.

    company · accessed 2026-07-13
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