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Index/case studies/gorgias brumate

Proof grade B

BrüMate

A normalized customer outcome record retained from permitted official evidence.

Gorgias dossier →
BProof grade
6Metrics retained
1Evidence records
GorgiasVendor

Reported outcomes

$9 m currency amount as reportedRevenue outcomeNo precise result window is stated in the retained outcome sentence. · BrüMate via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.
$9 m currency amount as reportedFirst response timeNo precise result window is stated in the retained outcome sentence. · BrüMate via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.
$100 m currency amount as reportedRevenue outcomeNo precise result window is stated in the retained outcome sentence. · BrüMate via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.
5 hours time as reportedFirst response timeNo precise result window is stated in the retained outcome sentence. · BrüMate via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.
2 months time as reportedAutomation rateNo precise result window is stated in the retained outcome sentence. · BrüMate via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.
30% percent as reportedAutomation rateNo precise result window is stated in the retained outcome sentence. · BrüMate via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.

Context and boundaries

Workflow?
Implementation??
CaveatsVendor-hosted case; no customer-owned quantified publication was retained.–Customer outcomes may reflect merchant operations, agencies, integrations, promotions or channel mix in addition to Gorgias.vendor_owned

Source trail

  1. BrüMate Customer Story

    Gorgias hosts a customer story for BrüMate. Reported outcomes include: By prioritizing CX, BrüMate drove more than $9 million in revenue from their support team | Solution: Switching to Gorgias helped the BrüMate team reduce their first response time to 1 mins 30 secs and drive over $9 million in revenue from their support team.

    company · accessed 2026-07-13
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