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Proof grade B

Caitlyn Minimalist

A normalized customer outcome record retained from permitted official evidence.

Gorgias dossier →
BProof grade
6Metrics retained
1Evidence records
GorgiasVendor

Reported outcomes

99% percent as reportedResponse timeNo precise result window is stated in the retained outcome sentence. · Caitlyn Minimalist via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.
99.37% percent as reportedFirst response timeNo precise result window is stated in the retained outcome sentence. · Caitlyn Minimalist via GorgiasBaseline: 1 hour and 1 minute · Formula: Vendor states change from 1 hour and 1 minute to 23 seconds); exact recomputation is not asserted because rounding and business-time conventions may apply.
58.96% percent as reportedResolution timeNo precise result window is stated in the retained outcome sentence. · Caitlyn Minimalist via GorgiasBaseline: 3 hours and 20 seconds · Formula: Vendor states change from 3 hours and 20 seconds to 1 hour and 14 minutes); exact recomputation is not asserted because rounding and business-time conventions may apply.
303.88% percent as reportedOne-touch resolutionNo precise result window is stated in the retained outcome sentence. · Caitlyn Minimalist via GorgiasBaseline: 4.89% · Formula: Vendor states change from 4.89% to 19; exact recomputation is not asserted because rounding and business-time conventions may apply.
160% percent as reportedTicket outcomeNo precise result window is stated in the retained outcome sentence. · Caitlyn Minimalist via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.
20% percent as reportedConversion outcomeNo precise result window is stated in the retained outcome sentence. · Caitlyn Minimalist via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.

Context and boundaries

Workflow?
Implementation??
CaveatsVendor-hosted case; no customer-owned quantified publication was retained.–Customer outcomes may reflect merchant operations, agencies, integrations, promotions or channel mix in addition to Gorgias.vendor_owned

Source trail

  1. Caitlyn Minimalist Customer Story

    Gorgias hosts a customer story for Caitlyn Minimalist. Reported outcomes include: Response times cut by 99%, resolution time reduced by 59%, and one-touch tickets increased by 300% while achieving a 20% conversion rate | 99.37% decrease in first response time (from 1 hour and 1 minute to 23 seconds)

    company · accessed 2026-07-13
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