Customer case case · Rocketizer Intelligence

BProof grade

9Metrics retained

1Evidence records

GorgiasVendor

Reported outcomes

50% percent as reportedSales outcomeNo precise result window is stated in the retained outcome sentence. · Mybacs via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.

30% percent as reportedReported customer outcomeNo precise result window is stated in the retained outcome sentence. · Mybacs via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.

167% percent as reportedResponse timeNo precise result window is stated in the retained outcome sentence. · Mybacs via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.

53% percent as reportedResolution timeNo precise result window is stated in the retained outcome sentence. · Mybacs via GorgiasBaseline: 15 hours · Formula: Vendor states change from 15 hours to less than 7 hours); exact recomputation is not asserted because rounding and business-time conventions may apply.

51% percent as reportedFirst response timeNo precise result window is stated in the retained outcome sentence. · Mybacs via GorgiasBaseline: 9.5 hours · Formula: Vendor states change from 9.5 hours to 4; exact recomputation is not asserted because rounding and business-time conventions may apply.

167% percent as reportedReported customer outcomeNo precise result window is stated in the retained outcome sentence. · Mybacs via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.

100% percent as reportedAutomation rateNo precise result window is stated in the retained outcome sentence. · Mybacs via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.

2 months time as reportedAutomation rateNo precise result window is stated in the retained outcome sentence. · Mybacs via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.

30% percent as reportedAutomation rateNo precise result window is stated in the retained outcome sentence. · Mybacs via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.

Context and boundaries

Workflow?

Implementation??

CaveatsVendor-hosted case; no customer-owned quantified publication was retained.–Customer outcomes may reflect merchant operations, agencies, integrations, promotions or channel mix in addition to Gorgias.vendor_owned

Source trail

Mybacs Customer Story
Gorgias hosts a customer story for Mybacs. Reported outcomes include: As the brand grew, sales and ticket volumes increased by 50% during peak sales seasons like summer. By leveraging Gorgias’s Helpdesk and Flows, mybacs offers self-serve options for common support questions like product recommendations, shipping, cancellation, return, and subscription policies. | These improvements increased how often the team used Macros—previously, 30% of responses included a Macro, and now 80% do. This increased usage simplifies workflows for agents and gives customers faster responses.
company · accessed 2026-07-13

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