Customer case case · Rocketizer Intelligence

BProof grade

11Metrics retained

1Evidence records

GorgiasVendor

Reported outcomes

2 months time as reportedAutomation rateNo precise result window is stated in the retained outcome sentence. · Orthofeet via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.

56% percent as reportedAutomation resultNo precise result window is stated in the retained outcome sentence. · Orthofeet via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.

10% percent as reportedRevenue outcomeNo precise result window is stated in the retained outcome sentence. · Orthofeet via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.

3 minutes time as reportedFirst response timeNo precise result window is stated in the retained outcome sentence. · Orthofeet via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.

50% percent as reportedReported customer outcomeNo precise result window is stated in the retained outcome sentence. · Orthofeet via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.

10% percent as reportedSales outcomeNo precise result window is stated in the retained outcome sentence. · Orthofeet via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.

50% percent as reportedResponse timeNo precise result window is stated in the retained outcome sentence. · Orthofeet via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.

30% percent as reportedAutomation rateNo precise result window is stated in the retained outcome sentence. · Orthofeet via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.

99.96% percent as reportedFirst response timeNo precise result window is stated in the retained outcome sentence. · Orthofeet via GorgiasBaseline: 24 hours · Formula: Vendor states change from 24 hours to 35 seconds; exact recomputation is not asserted because rounding and business-time conventions may apply.

92.8% percent as reportedFirst response timeNo precise result window is stated in the retained outcome sentence. · Orthofeet via GorgiasBaseline: 3 minutes · Formula: Vendor states change from 3 minutes to 13 seconds; exact recomputation is not asserted because rounding and business-time conventions may apply.

12% percent as reportedConversion outcomeNo precise result window is stated in the retained outcome sentence. · Orthofeet via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.

Context and boundaries

Workflow?

Implementation??

CaveatsVendor-hosted case; no customer-owned quantified publication was retained.–Customer outcomes may reflect merchant operations, agencies, integrations, promotions or channel mix in addition to Gorgias.vendor_owned

Source trail

Orthofeet Customer Story
Gorgias hosts a customer story for Orthofeet. Reported outcomes include: automation rate in <2 months | Solution: By switching to Gorgias, Orthofeet replaced multiple tools with one centralized platform and automated 56% of support tickets in under two months. With full visibility into each customer’s order history and conversations, agents respond faster, provide more personalized recommendations, and drive more revenue, especially through live phone support.
company · accessed 2026-07-13

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