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Index/case studies/gorgias timbuk2

Proof grade B

Timbuk2

A normalized customer outcome record retained from permitted official evidence.

Gorgias dossier →
BProof grade
6Metrics retained
1Evidence records
GorgiasVendor

Reported outcomes

96% percent as reportedRevenue outcomeNo precise result window is stated in the retained outcome sentence. · Timbuk2 via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.
2 days time as reportedResponse timeNo precise result window is stated in the retained outcome sentence. · Timbuk2 via GorgiasBaseline: 2 days · Formula: Vendor states change from 2 days to 2 hours (96%) and improving their CSAT score by 10%; exact recomputation is not asserted because rounding and business-time conventions may apply.
96% percent as reportedResponse timeNo precise result window is stated in the retained outcome sentence. · Timbuk2 via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.
20 years time as reportedResponse timeover 20 years · Timbuk2 via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.
50% percent as reportedResponse timeNo precise result window is stated in the retained outcome sentence. · Timbuk2 via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.
35% percent as reportedConversion outcomeNo precise result window is stated in the retained outcome sentence. · Timbuk2 via GorgiasBaseline: No explicit pre-Gorgias baseline is stated in the retained outcome sentence. · Formula: Reported directly by the vendor case; numerator, denominator or calculation method is not fully disclosed.

Context and boundaries

Workflow?
Implementation??
CaveatsVendor-hosted case; no customer-owned quantified publication was retained.–Customer outcomes may reflect merchant operations, agencies, integrations, promotions or channel mix in addition to Gorgias.vendor_owned

Source trail

  1. Timbuk2 Customer Story

    Gorgias hosts a customer story for Timbuk2. Reported outcomes include: 96% faster responses and 35% more revenue: Why Timbuk2 loves Gorgias | Solution: Gorgias centralized Timbuk2's customer service, lowering their response time from 2 days to 2 hours (96%) and improving their CSAT score by 10%. The team even maintained these metrics during the peak season, lifting revenue by a whopping 35%.

    company · accessed 2026-07-13
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