Customer case case · Rocketizer Intelligence

BProof grade

8Metrics retained

1Evidence records

GupshupVendor

Reported outcomes

3500000 queries_per_month_more_thanMonthly queries in titleThe measurement window was not disclosed. · GupshupBaseline: No comparable pre-Gupshup baseline was disclosed. · Formula: The vendor reports the value directly but does not disclose the calculation inputs, denominator or method.

100000000 interactionsLogged customer interactionsThe measurement window was not disclosed. · GupshupBaseline: No comparable pre-Gupshup baseline was disclosed. · Formula: This is a direct reported scale or adoption measure; counting rules and any derivation are not disclosed.

93 %AI accuracyThe measurement window was not disclosed. · GupshupBaseline: No comparable pre-Gupshup baseline was disclosed. · Formula: The vendor reports the value directly but does not disclose the calculation inputs, denominator or method.

1000000 per_month_more_thanMonthly users or service requestsThe measurement window was not disclosed. · GupshupBaseline: No comparable pre-Gupshup baseline was disclosed. · Formula: This is a direct reported scale or adoption measure; counting rules and any derivation are not disclosed.

3000000 users_more_thanUsers whose queries were answeredThe measurement window was not disclosed. · GupshupBaseline: No comparable pre-Gupshup baseline was disclosed. · Formula: This is a direct reported scale or adoption measure; counting rules and any derivation are not disclosed.

7200000 requests_more_thanCumulative service requestsThe measurement window was not disclosed. · GupshupBaseline: No comparable pre-Gupshup baseline was disclosed. · Formula: This is a direct reported scale or adoption measure; counting rules and any derivation are not disclosed.

95000 questions_more_thanQuestions in knowledge repositoryThe measurement window was not disclosed. · GupshupBaseline: No comparable pre-Gupshup baseline was disclosed. · Formula: This is a direct reported scale or adoption measure; counting rules and any derivation are not disclosed.

60 %Repeat users month over monthThe measurement window was not disclosed. · GupshupBaseline: No comparable pre-Gupshup baseline was disclosed. · Formula: The vendor reports the value directly but does not disclose the calculation inputs, denominator or method.

Context and boundaries

Workflowsales_lead_and_conversational_automationKeya chatbot for banking service requests and card actions.

Implementation??

CaveatsVendor-hosted named case; no customer-owned quantified publication was retained, so it is not grade A.–No single overall case measurement window, cohort definition or audited methodology is disclosed.vendor_owned

Source trail

Kotak Mahindra Bank case study
Named vendor case: Kotak Keya reports 100 million logged interactions, 93% AI accuracy, 1 million+ monthly users/service requests, 3 million users answered, 7.2 million cumulative service requests, 95,000+ questions and 60% monthly repeat users. Title text separately says 3.5 million monthly queries.
company · accessed 2026-07-13

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