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Index/case studies/returngo woolly clothing

Proof grade B

Woolly Clothing

Apparel brand case on exchange and store-credit resolution, refund-share reduction, order growth and repurchase.

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BProof grade
8Metrics retained
2Evidence records
ReturnGOVendor

Reported outcomes

60.3 percent of returnsReturns resolved by exchange or store creditThe case does not disclose a precise measurement window. · ReturnGOBaseline: The case does not disclose a comparable pre-ReturnGO baseline for this metric. · Formula: The case reports the value without disclosing the underlying calculation, cohort, weighting or denominator.
35.3 percentage pointsRefund-share decreaseThe case does not disclose a precise measurement window. · ReturnGOBaseline: 75 · Formula: 75% - 39.7% = 35.3 percentage points.
43.8 percent of returnsReturns resolved by exchangeThe case does not disclose a precise measurement window. · ReturnGOBaseline: The case does not disclose a comparable pre-ReturnGO baseline for this metric. · Formula: The case reports the value without disclosing the underlying calculation, cohort, weighting or denominator.
16.5 percent of returnsReturns resolved by store creditThe case does not disclose a precise measurement window. · ReturnGOBaseline: The case does not disclose a comparable pre-ReturnGO baseline for this metric. · Formula: The case reports the value without disclosing the underlying calculation, cohort, weighting or denominator.
39.7 percent of returnsReturns resolved by refundThe case does not disclose a precise measurement window. · ReturnGOBaseline: 75 · Formula: Direct endpoint reported by ReturnGO; 43.8% + 16.5% + 39.7% = 100%.
25.8 percent increaseMonthly order volume increasedThe case does not disclose a precise measurement window. · ReturnGOBaseline: The case does not disclose a comparable pre-ReturnGO baseline for this metric. · Formula: The case reports the value without disclosing the underlying calculation, cohort, weighting or denominator.
55.8 percentStore-credit recipients who repurchasedThe case does not disclose a precise measurement window. · ReturnGOBaseline: The case does not disclose a comparable pre-ReturnGO baseline for this metric. · Formula: The case reports the value without disclosing the underlying calculation, cohort, weighting or denominator.
40 USD per redemptionAverage additional spend beyond redeemed store creditThe case does not disclose a precise measurement window. · ReturnGOBaseline: The case does not disclose a comparable pre-ReturnGO baseline for this metric. · Formula: The case reports the value without disclosing the underlying calculation, cohort, weighting or denominator.

Context and boundaries

Workfloworders_inventory_and_marketplacesApparel brand case on exchange and store-credit resolution, refund-share reduction, order growth and repurchase.
Implementation??
CaveatsThe three resolution shares sum to 100%, but ReturnGO does not disclose sample size or period.–The refund-share headline uses percent language where endpoint arithmetic is percentage points.vendor_owned

Source trail

  1. ReturnGO customer case-study hub

    The live hub exposes 18 distinct detailed customer pages: Pooky Lighting; Travelpro tracking; Pink Boutique; Senita Athletics; Trend Marketing; Aesthetic Nation; CurrentBody; Cleanline Surf; Harry Hall; PandaZzz; Flux Footwear; Hey Harper; Woolly Clothing; One Project; Silk & Salt; Travelpro returns; Brava Fabrics; and Underoutfit. The two Travelpro pages cover different workflows and are retained separately.

    company · accessed 2026-07-13
  2. Woolly Clothing case study

    Vendor-hosted named case reports 60.3% of returns resolved through exchange or store credit, refund share moving from 75% to 39.7%, 43.8% exchanges, 16.5% store credit, 25.8% monthly order-volume growth, 55.8% of store-credit recipients repurchasing and $40 average added spend. The source labels the 35.3-point refund-share change as a 35.3% reduction.

    company · accessed 2026-07-13
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