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Proof grade B

Pela

DTC brand using Richpanel support automation and revenue attribution.

Richpanel dossier →
BProof grade
6Metrics retained
1Evidence records
RichpanelVendor

Reported outcomes

72 %Automated resolutionAt case publication · Pela via RichpanelBaseline: No prior automation rate is disclosed. · Formula: automated eligible conversations / eligible conversations; denominator inferred from metric label
90 %CSATAt case publication · Pela via RichpanelBaseline: No matched prior CSAT is disclosed. · Formula: positive CSAT responses / all CSAT responses; survey rules undisclosed
191000 USDSupport-driven revenue30 days · Pela via RichpanelBaseline: No prior support-attributed revenue is disclosed. · Formula: Assisted-revenue attribution, returns and counting rules are undisclosed.
9 %Support-conversation conversionCase period; exact dates undisclosed · Pela via RichpanelBaseline: No prior conversion rate is disclosed. · Formula: support conversations attributed to a purchase / eligible support conversations; attribution window undisclosed
50 %SaaS spend reductionAfter consolidation; exact period undisclosed · Pela via RichpanelBaseline: Prior support SaaS spend; amount undisclosed · Formula: (prior SaaS spend - current SaaS spend) / prior SaaS spend
3.8 rating, from 2.2Trustpilot rating30 days · Pela via RichpanelBaseline: 2.2 Trustpilot rating · Formula: Richpanel pages conflict on the final rating, variously reporting 3.4, 3.8 and 4.4.

Context and boundaries

Workflowcustomer_support_and_service–workflow_automation_and_ai_agentsDTC brand using Richpanel support automation and revenue attribution.
Implementation??
CaveatsVendor hosted.–Final Trustpilot rating conflicts across current Richpanel pages.vendor_owned

Source trail

  1. Pela customer story

    The vendor case reports 72% automation, 90% CSAT, $191K support-driven revenue in 30 days, 9% support-conversation conversion and a 50% SaaS-spend cut. Its Trustpilot movement is stated as 2.2 to 3.8 in 30 days; other current Richpanel surfaces state 2.2 to 3.4 or 4.4, so the endpoint is unresolved.

    company · accessed 2026-07-13
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