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Index/case studies/squadstack stage

Proof grade B

STAGE

STAGE reports 55% AI containment and 70% lower support cost, while detailed CSAT favors the hybrid AI-plus-human workflow and conflicts with the 86% headline.

SquadStack dossier →
BProof grade
7Metrics retained
1Evidence records
SquadStackVendor

Reported outcomes

55 % of callsAI containment / deflectionWithin three months; exact metric window not stated · SquadStackBaseline: The source reports achieved containment but does not disclose an observed pre-deployment containment baseline. · Formula: The vendor case does not disclose a complete calculation formula for this reported metric.
70 % reductionSupport costHeadline does not state a window. · SquadStackBaseline: Human cost and formula are not disclosed. · Formula: The vendor case does not disclose a complete calculation formula for this reported metric.
86 %Positive CSATHeadline does not state a window. · SquadStackBaseline: Headline does not state the comparator. · Formula: The vendor case does not disclose a complete calculation formula for this reported metric.
? %Human-agent CSATNo measurement window is disclosed. · SquadStackBaseline: Presented as comparator rather than a pre-deployment baseline. · Formula: The vendor case does not disclose a complete calculation formula for this reported metric.
? %AI-agent CSATNo measurement window is disclosed. · SquadStackBaseline: No pre-AI comparable rate is disclosed. · Formula: The vendor case does not disclose a complete calculation formula for this reported metric.
? %Hybrid AI-plus-human CSATNo measurement window is disclosed. · SquadStackBaseline: ? · Formula: The vendor case does not disclose a complete calculation formula for this reported metric.
2 times human-call feedback propensityCSAT feedback propensity after AI callsNo measurement window is disclosed. · SquadStackBaseline: 1 · Formula: The vendor case does not disclose a complete calculation formula for this reported metric.

Context and boundaries

WorkflowInbound vernacular AI support–Payment/refund query resolution–Past-interaction context–Refund retention nudges–Human escalation for agitated or unsupported casesSTAGE reports 55% AI containment and 70% lower support cost, while detailed CSAT favors the hybrid AI-plus-human workflow and conflicts with the 86% headline.
Implementation?Initial performance in six weeks; human-parity statement after three months.
CaveatsVendor-hosted quantified case with no retained customer-owned corroboration.–The 86% CSAT headline conflicts with 79–81% AI and 84–85% hybrid detailed ranges.–The planned 60–70% AI share is a future target and is excluded.–The highest reported CSAT belongs to the hybrid model, not standalone AI.vendor_owned

Source trail

  1. STAGE hybrid support case

    The named case headlines 55% AI containment, 70% cost reduction and 86% positive CSAT. Its body reports 79–81% AI CSAT, 83–84% human CSAT and 84–85% hybrid CSAT, with 2x greater feedback propensity after AI calls. The headline and detailed CSAT values conflict; a planned 60–70% AI share is future, not achieved.

    company · accessed 2026-07-13
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