Customer case case · Rocketizer Intelligence

BProof grade

10Metrics retained

1Evidence records

WebEngageVendor

Reported outcomes

4X xOverall revenue growth led by digital AMC renewals and website salesNo complete measurement window was disclosed for this reported value. · WebEngageBaseline: No comparable baseline was disclosed for this reported value. · Formula: WebEngage reports the value directly without enough numerator, denominator, cohort or calculation detail to reproduce it.

2.5X xCost efficiency through smarter orchestration and utility templatesNo complete measurement window was disclosed for this reported value. · WebEngageBaseline: No comparable baseline was disclosed for this reported value. · Formula: WebEngage reports the value directly without enough numerator, denominator, cohort or calculation detail to reproduce it.

30%+ %Digital AMC bookings rose from 7–8% to over 30%No complete measurement window was disclosed for this reported value. · WebEngageBaseline: 7–8% · Formula: WebEngage reports the value directly without enough numerator, denominator, cohort or calculation detail to reproduce it.

95% %Customer coverage of eligible users reached through automated journeysNo complete measurement window was disclosed for this reported value. · WebEngageBaseline: No comparable baseline was disclosed for this reported value. · Formula: WebEngage reports the value directly without enough numerator, denominator, cohort or calculation detail to reproduce it.

55% %Reduction in cost per conversionNo complete measurement window was disclosed for this reported value. · WebEngageBaseline: No comparable baseline was disclosed for this reported value. · Formula: WebEngage reports the value directly without enough numerator, denominator, cohort or calculation detail to reproduce it.

40% %Higher call centre efficiency powered by real-time data syncNo complete measurement window was disclosed for this reported value. · WebEngageBaseline: No comparable baseline was disclosed for this reported value. · Formula: WebEngage reports the value directly without enough numerator, denominator, cohort or calculation detail to reproduce it.

10 million reported monetary amountFor decades, Eureka Forbes operated one of India’s largest after-sales networks, serving over 10 million customers. However, the core of its recurring revenue—AMC renewals—was managed through an offline, fragmented system reliant on field agents and service centers.No complete measurement window was disclosed for this reported value. · WebEngageBaseline: No comparable baseline was disclosed for this reported value. · Formula: WebEngage reports the value directly without enough numerator, denominator, cohort or calculation detail to reproduce it.

2.5X xChannel Optimization: Switched from promotional to utility templates, cutting costs by 2.5XNo complete measurement window was disclosed for this reported value. · WebEngageBaseline: promotional · Formula: WebEngage reports the value directly without enough numerator, denominator, cohort or calculation detail to reproduce it.

30%+ %30%+ Digital Share: AMC bookings from digital channels grew from ~8% to 30%+No complete measurement window was disclosed for this reported value. · WebEngageBaseline: digital channels grew from ~8% · Formula: WebEngage reports the value directly without enough numerator, denominator, cohort or calculation detail to reproduce it.

~8% %30%+ Digital Share: AMC bookings from digital channels grew from ~8% to 30%+No complete measurement window was disclosed for this reported value. · WebEngageBaseline: digital channels grew from ~8% · Formula: WebEngage reports the value directly without enough numerator, denominator, cohort or calculation detail to reproduce it.

Context and boundaries

Workflowretention_subscriptions_and_loyaltyEureka Forbes Digitizes AMC Renewals with WebEngage Achieving 4X Growth and 2.5X Cost Efficiency

Implementation??

CaveatsVendor-hosted and vendor-reported evidence; no customer-owned quantified publication was retained, so this case is not grade A.–Metrics preserve the headline or Quick Facts label and direct-report lineage; no audited cohort methodology was disclosed.vendor_owned

Source trail

Eureka Forbes case study
Official named vendor case: Eureka Forbes Digitizes AMC Renewals with WebEngage Achieving 4X Growth and 2.5X Cost Efficiency The normalized page yields 10 quantitative metrics with direct-report lineage and page-level caveats.
company · accessed 2026-07-13

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