ClickPost

ClickPost positions itself as a post-purchase intelligence platform. It markets a single API, automatic order creation, AI carrier selection, branded tracking, automated updates, returns workflows and AI voice agents. The page claims 50M+ monthly shipments, 500+ carriers, 75+ communication gateways and 50+ storefront/OMS/WMS connections.

ClickPost names Naman Vijay as co-founder and CEO and Prashant Gupta as co-founder and CTO. Its timeline says the company was founded in 2017, became profitable in 2020, raised a Series A in 2024 and reached 1M+ shipments optimized daily, 450+ brands and 500+ carrier integrations. It lists Bengaluru and Jersey City offices and names Riverwalk, Athera, Titan Capital, Inflexor and Times Internet as backers. The page frames 2026 as agentic workflows across pre-purchase, in-flight exceptions and post-purchase resolution.

The terms identify Felurian Technology Pvt Ltd, a private limited company registered in New Delhi, as owner of ClickPost. They describe ClickPost as a facilitator connecting merchants with carriers and list tracking, notifications, NDR automation, returns and exchanges. The agreement is governed under Indian law.

The privacy policy identifies Felurian Technology Private Limited as owner of ClickPost and ClickPost Returns Plus. It lists tracking, EDD, multi-carrier shipping, NDR, returns, COD reconciliation and logistics automation as services and states security measures including encryption, access control, two-factor authentication and monitoring software.

The pricing page packages Essential APIs, Pre-Dispatch Automations, Post-Purchase Suite, Returns and Exchanges, ClickPost Intelligence, Hyperlocal/Quick Commerce and ClickPost Darwin. Core pricing is custom, usage-based by shipment volume and selected modules, with contact-sales or custom-quote calls to action and no public currency amount, contract term or minimum.

ClickPost advertises one API for 600+ carriers, 30+ hyperlocal carriers, 25+ WMS/OMS/storefronts and 60+ communication gateways. It documents automated carrier allocation, AWB/label generation, tracking, notifications, NDR rescheduling and carrier coordination. It says most brands go live within days, a new carrier can be added in 24 hours, and customers receive a dedicated onboarding specialist, sandbox, API documentation, 24/7 support and proactive monitoring.

ClickPost offers performance-based and rules-based carrier allocation. Its algorithm selects carriers using speed, SLA adherence, RTO rate and price; merchants can also define ordered rules by zone, weight, cost and COD availability. The product says it automatically applies the selected strategy for each order. It reports anonymous 22% lower shipping cost and 31% faster-delivery claims without cohort, baseline or timeframe.

ClickPost documents real-time multi-carrier tracking through webhooks and polling, standardized status terminology, a white-label self-service tracking page, app/web embeds, product offers, AI-predicted EDD, WhatsApp/SMS/email updates, NPS collection, customer exception actions and post-purchase analytics. It claims 600+ carriers.

The notification product sends configured WhatsApp, SMS, email and call triggers at carrier or custom milestones, segments by order value/location/customer type, supports regional-language templates, alerts on exceptions, allows self-service rescheduling and address updates through WhatsApp and sends delivery NPS surveys. The 60% WISMO and 47% NPS figures are anonymous marketing results.

The NDR suite combines Parth voice calls with a journey builder. Merchants configure communications by carrier, failure reason and customer type, then monitor cases and performance. ClickPost markets automation of up to 90% of failed-delivery resolutions plus anonymous 40% RTO and 75% support-load reductions; the page does not disclose their cohorts or formulas.

Parth conducts multilingual 24x7 voice conversations for pre-dispatch confirmation and delivery rescheduling. It verifies address, contact and availability, can send a COD-to-prepaid payment link, captures a preferred delivery slot and automatically informs the carrier through API. The product exposes call logs, usage and analytics and markets continuous learning across conversations, but does not disclose customer-level memory retention or controls. A MyMuse result of 80% NDRs resolved within 24 hours is supported by a dedicated case separately.

ClickPost displays single dates, ranges or transit times on product, checkout and tracking pages, including COD availability. The ML model uses serviceability, carrier performance, warehouse, volume and seasonality across 600+ carriers; merchants can combine carrier EDDs with their own SLAs and apply warehouse, region, product and seasonal rules. The 40% cart-abandonment claim is anonymous.

The enterprise returns product provides a branded self-service portal, merchant-defined eligibility and policy enforcement, exchange/store-credit choices, reverse-carrier selection by serviceability/cost, labels, tracking, notifications, high-value escalation and refund triggers. ClickPost says the merchant defines policy and the software enforces it. It reports anonymous 30% revenue protection, 21% exchange/store-credit retention, 39% higher exchange AOV and 70% less manual approval, and states typical implementation of one to three weeks.

ClickPost's Shopify returns page documents portal setup in minutes, automated or manual approvals, customer initiation and tracking, store credits, refund triggers, labels and analytics. It publishes Starter (free through 25 returns, then $0.35 each), Pro ($15/month for 60), and Enterprise ($700/month for 2,000), all USD and billed every 30 days. The company page omits the Pro+ Grow tier shown in Shopify's marketplace listing.

Shopify lists the ClickPost app as free to install with 25 requests/month and $0.35 overage; Pro at $15 for 60; Pro + grow at $50 for 200; and Enterprise at $700 for 2,000, with seven-day trials on paid tiers and USD billing every 30 days. The listing says the app processes gift-card or original-payment refunds, works with Shiprocket and can be ready in under 30 minutes. It had 18 reviews and a 5.0 rating at access.

The Shopify order-editing app lets customers change items and addresses, cancel, receive upsells and operate within merchant-set windows. ClickPost places fulfillment on hold during the edit window then releases the order. The page states a free plan and basic plans from $49/month, which conflicts with the current Shopify marketplace listing that shows only a free-to-install plan with 25 edits.

Shopify lists the ClickPost app as Built for Shopify, free to install with 25 edits per month and access to all features. It documents order/address/item changes, discounts, cancellations, automated refunds/store credit, Google address validation, AI upsells, edit logging and 3PL/WMS sync. It had 52 reviews, all five-star, at access; the listing shows Indian merchant reviews and says the app launched January 22, 2025.

ClickPost automatically updates remittance status, maintains COD lifecycles, uploads carrier remittance data, analyzes irregular carrier cash-flow patterns and sends delayed-remittance reports. A COD-to-prepaid workflow sends customized payment messages. The page supports reconciliation and escalation, not evidence that ClickPost receives or settles carrier funds itself.

ClickPost monitors manifestation, tracking and webhook failures; stuck and SLA-breaching shipments; carrier performance; RTO/NDR; notifications; returns/exchanges; NPS; and in-transit/OFD states. The page's 66% lower order-status queries, 22% operating-efficiency gain and 15% RTO reduction are anonymous marketing results without disclosed cohorts or formulas.

Apex unifies forward, reverse and RTO movements, warehouse inventory and support tickets. It detects delays and exceptions, sends configured stakeholder alerts, centralizes SLA cutoffs and carrier mappings and supports role-specific operational views. The page describes decision context and alerts but does not establish autonomous policy changes, replenishment or case resolution beyond configured notifications.

Darwin automates B2B order creation, LR/AWB and box labels, rule-based allocation, carrier assignment, tracking, appointment management, failed-delivery resolution, POD collection and verification, invoice reconciliation and freight-cost validation. It includes store/vendor portals and Saarthi for non-API transporters. Merchants define custom allocation rules; Darwin auto-selects and books. Anonymous 10%, 100% and 80% result claims lack customer attribution.

ClickPost's quick-commerce layer displays location-based ETAs, selects the nearest serviceable store, checks rider capacity, auto-assigns carriers, switches carriers when riders do not arrive, tracks riders on maps and manages reschedules/address issues. It markets 30+ hyperlocal integrations. The page's 30% repeat-purchase figure is not presented as a ClickPost customer outcome, and Nykaa's 2-hour/30-minute delivery is described as work in progress.

Prism reports dark-store-level sales, SKU performance, competitor pricing and stock, promotion performance and cross-platform quick-commerce data. It sends stockout and price-drop alerts and recommends where to focus inventory, promotion and ad spend. No official source shows Prism changing marketplace listings, stock, price, promotions or advertising campaigns itself.

ClickPost markets multi-brand retail operations across B2C, B2B, store and reverse movements. It claims support for SSO, PII masking, encryption, localization and 99.99% uptime and cites 400+ retail brands and 1M+ daily orders. These are vendor statements, not an independently verified SLA or customer outcome.

For ecommerce marketplaces, ClickPost supports seller dashboards, order booking, tracking, cancellation, NDR APIs, reporting, returns and COD reconciliation. It advertises 500+ carriers, 45+ communication gateways, 20 storefronts and 13+ WMS/OMS connections. Anonymous 66% WISMO reduction, 100% visibility and 53% NPS-improvement claims lack named customers and measurement detail.

ClickPost maintains public API and carrier-configuration documentation covering forward, reverse, B2B, exchange, hyperlocal and quality-check flows. The documentation includes a ShipRocket QC integration entry. Public docs support an embeddable API surface but do not disclose an MCP interface.

ClickPost's integration library identifies Shiprocket partner ID 105 with order creation, cancellation, tracking by polling and webhook, NDR and label generation. It lists forward, reverse, international, B2B, hyperlocal, QC and POD services and says ClickPost can auto-assign Shiprocket shipments under merchant-defined rules and compare Shiprocket performance. The page does not establish a commercial partnership, shared economics or bundle.

ClickPost's current directory advertises a universal API for 600+ carriers and a workflow of integration, carrier enablement, merchant allocation logic, order/manifest creation, tracking and exception resolution. It filters carriers by India, North America, MENA, hyperlocal, MPS and aggregators.

ClickPost says it integrates with 30+ storefronts and marketplaces, receives order data, automates shipping and writes EDD and tracking information back to customer-facing sites. Named examples elsewhere on the same current surfaces include Shopify, Magento, WooCommerce and Dukaan.

ClickPost connects WMS, OMS and ERP systems through APIs to coordinate fulfillment and shipping. Current product pages show Increff, SAP, Vinculum, EasyEcom and Unicommerce among named integrations.

ClickPost lists SMS, email, WhatsApp, marketing and IVRS connectors including Gupshup, Twilio, LimeChat, WhatsApp, Plivo, Klaviyo, Zoko, Kaleyra, MSG91 and Netcore. Its direct WhatsApp gateway connects Meta, numbers and templates from the dashboard, claims go-live in under two hours and links tracking, NDR, returns and order workflows.

Felurian Technology Private Ltd states that it updated privacy and cookie policies for GDPR and offers a Data Processing Agreement. Current product pages display SOC 2, GDPR, ISO 27001 and ISO 27701 badges, but no certificate numbers or audit reports were retained.

Inflexor lists ClickPost as a Series A investment made in 2024 and names Naman Vijay and Prashant Gupta as founders. It describes courier allocation, tracking, NDR automation and RTO pickups.

Investor Rebright Partners announced that ClickPost raised a US$6 million Series A co-led by Inflexor Ventures and Athera Venture Partners. The retained investor page does not disclose valuation, ownership percentages or total lifetime funding.

ClickPost's LinkedIn page lists the company as privately held software development, Bengaluru-headquartered and 51-200 employees, with 197 visible employee profiles at access. It describes 600+ carrier coverage and names post-purchase, NDR, returns, order editing, B2B and quick-commerce specialties.

The current hub exposes 18 story cards: Forever New, CaratLane, Nykaa, Yoga Bar, HealthKart, The Face Shop, Style Union, Giva, Kapiva B2B, Tata 1mg, MyMuse, IGP, Acer, Bestseller, Pilgrim, Hopscotch, DaMENSCH and PlatinumRx. ClickPost's official sitemap exposes 12 additional legacy customer URLs, and a Decathlon article provides one further dedicated case, producing 31 distinct discovered case URLs.

ClickPost exposes an AI experience for personalized post-purchase email copy, including contextual styling or care instructions and brand-story language. The page claims 41% higher engagement with LLM personalization but gives no customer, baseline, formula or timeframe.

ClickPost's AI POD tool extracts and verifies proof-of-delivery data, produces reconciliation insight and includes carrier communication. It claims verification in under ten seconds and continuous improvement through user feedback. The tool page does not disclose an evaluation sample, accuracy rate or approval policy.

ClickPost says Forever New automated LR and box-label generation, pickup scanning, store-transfer dispatch and POD visibility across 35+ stores. The headline reports an 80% reduction in dispatch-processing time; the case says a batch previously took nearly three hours but does not give a post-implementation duration or measurement window.

ClickPost reports CaratLane used APIs, dispatch digitization and automated delay/NDR handling. It attributes a 30% RTO reduction, 21x monthly-shipment growth and 93% delivery-expectation rating, without baselines, formulas or measurement windows.

The Nykaa case documents customer-quoted multi-carrier dashboards, tracking, automated root-cause categorization, multichannel NDR prompts and immediate carrier reattempt updates. It says Nykaa's current RTO rate is 6.36%, 34M orders are shipped annually through ClickPost, and the implementation uses seven main tracking statuses and 40+ substates. No before-RTO baseline is disclosed.

Yoga Bar's case says Darwin unified B2B visibility and automated documents, outbound shipment handling and invoice reconciliation. It describes work falling from hours to minutes but gives no numerical endpoints, cohort or measurement window.

ClickPost says HealthKart automated more than 15,000 monthly dockets. LR creation previously consumed about four hours per person per day (nearly 24 hours weekly), while ClickPost saves about four hours daily/almost 24 weekly. Tracking latency changed from 24-36 hours to real time, POD became available within 24 hours and disputes moved from weeks to 24-48 hours.

For 1,000+ monthly B2B shipments across 60+ channels, ClickPost reports daily reporting time falling from about four hours to 30 minutes, 27+ automated rules, 40% volume on an owned fleet, first-attempt GRN rising from about 70% to 85-90%, and payment cycles improving from 7-10 days to 3-5 days. The page calls that payment result one week faster, which the endpoints do not consistently support.

The Style Union story reports 170+ vendors, 140+ stores, 50+ operating hours saved monthly and a three-person operations team supporting a stated INR 1,400 crore business. The headline says 150% YoY scale; the page does not define the measured variable, baseline or causal method. Carrier suitability is presented as a recommendation before AWB automation, not as unequivocal autonomous allocation.

GIVA's case says daily logistics work fell from two to three hours to 20-30 minutes, summarized as a 75-85% reduction and headlined as 75%. It cites 10-15 carrier portals before consolidation, 250+ stores in August 2025 and a plan for 350 by March 2026. AI POD image enhancement and receiver identification are explicitly roadmap items, not current outcomes.

Kapiva's B2B case says POD work previously exceeded 72 hours monthly, while the result is described as about 75 hours saved monthly and 900+ annually. SLA moved from about 75% to above 90%, described as a 15% improvement although the endpoints imply at least 15 percentage points. More than 90% of local transporters were onboarded within one month and payment cycles improved by three days.

ClickPost reports Tata 1mg improved delivery TAT by eight hours, labeled 10% faster, using tracking, visibility and logistics operations. The page cites customer scale of 35M monthly active users and 20,000 pincodes but does not disclose the TAT baseline, cohort, timeframe or formula.

MyMuse says failed-delivery work took three hours daily, NDRs reached 30% of orders at peak and resolution could take 72 hours. Parth now handles 100% of failed deliveries and 80% are resolved the same day/within 24 hours. The case explicitly describes autonomous voice conversations; founders review call logs but no approval gate is stated.

IGP's story covers multi-carrier visibility and NDR handling. Its numeric tiles say 10/10 technical support, 100% carrier control and 100% order visibility, but no measurement definition, sample, baseline or timeframe is disclosed.

Acer's case reports 10,000+ monthly orders and 1,000-1,200 invoices daily. Manual POD verification previously took 3-5 hours each day and several days to close; after deployment, POD verification occurs within 24 hours and 80% of PODs are correctly auto-categorized. A 95%+ categorization value is a future target, not an achieved outcome.

ClickPost says Bestseller integrated carriers in under 24 hours, automated 100% of pre-dispatch operations and saved about 30% in shipping cost using ML allocation and EDD. The cost result has no baseline, formula or timeframe.

ClickPost reports a 3% RTO reduction for Pilgrim, which uses AI allocation, NDR, notifications and EDD across more than four million annual shipments and 18,000 pincodes. The page contains a copy error headed About Tata 1mg and supplies no baseline, timeframe or formula for the RTO result.

Hopscotch configured carrier-selection goals and EDD. ClickPost reports a 5% PDP conversion increase, 91.1% EDD accuracy and 74% of orders delivered on or one day before promise. The case gives no baselines, formulas or measurement windows.

ClickPost reports 54% lower RTO, 5x revenue growth after integration, 21% higher NPS, 30% higher efficiency, 15% fewer late deliveries and 31% fewer complaints. The body calls the 54% result a drop in returns while the headline calls it RTO; no metric has a baseline, formula or timeframe.

PlatinumRx processes 125,000 orders per month across three fulfillment centers. ClickPost says performance-based allocation dynamically selects from eligible carriers by live delivery rate, RTO, EDD and NDR-to-delivered ratio, requiring zero manual lane-map updates after launch and producing a 33% RTO reduction.

The legacy Agrim page reports 60% lower order-processing time, 100% shipment visibility and 60% fewer logistics queries through manifestation, labels, POD, carrier allocation and NPR automation. It also says tracking/late-delivery tickets fell from 100 to 30-35, implying a 65-70% reduction that conflicts with the 60% tile.

ClickPost's legacy Arvind Fashions case reports about 25% RTO reduction, about 25% improvement in successful delivery after NDR triggers and about 30% lower order-to-dispatch time. No raw baselines, formulas or measurement periods are disclosed.

Avimee's legacy case reports 100,000 monthly shipments across 17,700 pincodes, 400-500 daily NDRs, a 5% RTO reduction and NDR resolution in under 40 minutes using automated outreach/rescheduling and Apex. Baselines and measurement windows are absent.

The BeYours story reports 100% EDD visibility, 100% configuration flexibility and onboarding in under 24 hours. It says add-to-cart conversion surged but gives no value, so that is qualitative only.

Candere's case reports 3.8x tracking-page visits, 40% fewer WISMO queries, 5% lower RTO, 14% of tracking-page customers navigating to product purchase and 22 days of manual work saved per month. Baselines and periods beyond the monthly saving are absent.

An unnamed logistics enabler using a single API for 400+ carriers is reported to have improved efficiency by 65%, reduced booking queries by 73% and brought 100% of client booking management into ClickPost. The customer is anonymous and no metric has a baseline, formula or window.

GO DESi reports wrong shipments fell from about 2% to near zero, rerouting cost fell 5%, shipment creation moved from 20-25 minutes to minutes, 2-3 daily hours were saved, 80-90 invoices/day were automated, dispatches rose from 50 to 75-80 with the same team (about 50-60% growth), and POD accuracy reached 99%.

The legacy Kapiva D2C case reports 10% RTO reduction, 2x failed-delivery response and 100% visibility. ClickPost categorizes NDR and relays customer responses to carriers, while LimeChat owns the WhatsApp conversation layer; the action ownership is split.

Miniklub describes zero manual refund processing, fully automated returns/refunds and NPS almost above 90 and touching 100. A 4-hour to 2-day fulfillment statement describes supported service windows, not an achieved improvement.

Plum's case qualitatively confirms real-time tracking, proactive notifications and reduced shipment-status enquiries. It provides no usable quantified customer outcome.

Snitch's case qualitatively documents EDD, serviceability, order creation, branded tracking, NDR chatbot, customer surveys and analytics. It provides no usable quantified outcome.

ClickPost reports that The White Willow reduced failed deliveries by 50%, reduced WISMO by 56% and more than doubled tracking-page visits. The page supplies no raw baselines, formulas or timeframes.

The Decathlon article documents automated order creation, smart allocation, digital POD, WMS/ERP integration and regional carriers. It says Decathlon had 20,000 failed orders monthly before, later processed 250,000 monthly orders and fulfilled 14,522,303 orders in the previous year. The page reports RTO at 2-3% in one section and average RTO of 7.3% in another. Darwin is described as an upcoming launch for this account, so Darwin-specific future capabilities are not normalized as deployed.