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Index/case studies/haptik cars24

Proof grade B

CARS24

How WhatsApp Helps Cars24 Drive 33% of Sales

Jio Haptik dossier →
BProof grade
6Metrics retained
1Evidence records
Jio HaptikVendor

Reported outcomes

100000 conversationsConversations handledThe measurement window was not disclosed. · Jio HaptikBaseline: This is a direct scale, adoption, capacity, or implementation snapshot; no before-state is applicable or disclosed. · Formula: Haptik reports this value directly but does not disclose source records, counting rules, denominator, or calculation method.
33.3 percent of salesMonthly sales via chat supportThe measurement window was not disclosed. · Jio HaptikBaseline: The pre-Haptik baseline and comparison cohort were not disclosed. · Formula: Haptik reports this value directly but does not disclose source records, counting rules, denominator, or calculation method.
75 percentCost per sale reduction versus call centerThe measurement window was not disclosed. · Jio HaptikBaseline: The pre-Haptik baseline and comparison cohort were not disclosed. · Formula: Haptik reports this value directly but does not disclose source records, counting rules, denominator, or calculation method.
200 percentSupport-volume increase before deploymentThe measurement window was not disclosed. · Jio HaptikBaseline: This is a direct scale, adoption, capacity, or implementation snapshot; no before-state is applicable or disclosed. · Formula: Haptik reports this value directly but does not disclose source records, counting rules, denominator, or calculation method.
13 million visits per monthAverage monthly traffic during demand surgeThe measurement window was not disclosed. · Jio HaptikBaseline: This is a direct scale, adoption, capacity, or implementation snapshot; no before-state is applicable or disclosed. · Formula: Haptik reports this value directly but does not disclose source records, counting rules, denominator, or calculation method.
0.5 million transactionsTransactions during demand surgeThe measurement window was not disclosed. · Jio HaptikBaseline: This is a direct scale, adoption, capacity, or implementation snapshot; no before-state is applicable or disclosed. · Formula: Haptik reports this value directly but does not disclose source records, counting rules, denominator, or calculation method.

Context and boundaries

Workflowmarketing_engagement_and_campaigns–sales_lead_and_conversational_automationHow WhatsApp Helps Cars24 Drive 33% of Sales
Implementation?The case page does not disclose a single complete measurement window.
CaveatsVendor-hosted case evidence only in the frozen official corpus; no customer-owned or regulator confirmation was used, so the case is not grade A.vendor_owned

Source trail

  1. How WhatsApp Helps Cars24 Drive 33% of Sales

    Vendor-hosted case page. Reports the deployment and normalized metrics for CARS24; source is Haptik-owned and does not by itself qualify for proof grade A.

    company · accessed 2026-07-13
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