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Index/case studies/haptik mumbai indians

Proof grade B

Mumbai Indians

Supporting Millions of Fans with MI Buddy

Jio Haptik dossier →
BProof grade
7Metrics retained
2Evidence records
Jio HaptikVendor

Reported outcomes

1 million conversationsConversations powered — older pageOlder page says live since September 2020 · Jio HaptikBaseline: The pre-Haptik baseline and comparison cohort were not disclosed. · Formula: Haptik reports this value directly but does not disclose source records, counting rules, denominator, or calculation method.
94 percentAutomation rate — older pageOlder page says live since September 2020 · Jio HaptikBaseline: The pre-Haptik baseline and comparison cohort were not disclosed. · Formula: Haptik reports this value directly but does not disclose source records, counting rules, denominator, or calculation method.
225000 usersUsers served — older pageOlder page says live since September 2020 · Jio HaptikBaseline: The pre-Haptik baseline and comparison cohort were not disclosed. · Formula: Haptik reports this value directly but does not disclose source records, counting rules, denominator, or calculation method.
700 percentReturn on investment — older pageOlder page says live since September 2020 · Jio HaptikBaseline: The pre-Haptik baseline and comparison cohort were not disclosed. · Formula: Haptik reports this value directly but does not disclose source records, counting rules, denominator, or calculation method.
80000 usersTotal users — newer pageThe measurement window was not disclosed. · Jio HaptikBaseline: The pre-Haptik baseline and comparison cohort were not disclosed. · Formula: Haptik reports this value directly but does not disclose source records, counting rules, denominator, or calculation method.
220000 conversationsTotal conversations — newer pageThe measurement window was not disclosed. · Jio HaptikBaseline: The pre-Haptik baseline and comparison cohort were not disclosed. · Formula: Haptik reports this value directly but does not disclose source records, counting rules, denominator, or calculation method.
40 percentRepeat fan engagementThe measurement window was not disclosed. · Jio HaptikBaseline: The pre-Haptik baseline and comparison cohort were not disclosed. · Formula: Haptik reports this value directly but does not disclose source records, counting rules, denominator, or calculation method.

Context and boundaries

Workflowcustomer_support_and_serviceSupporting Millions of Fans with MI Buddy
Implementation?One page says live since September 2020; the second snapshot is undated
CaveatsTwo different self-canonical URLs describe the Mumbai Indians assistant. They are normalized as one deployment, but their cumulative conversation and user counts conflict in direction and cannot be reconciled without dates or scope.–Vendor-hosted case evidence only in the frozen official corpus; no customer-owned or regulator confirmation was used, so the case is not grade A.vendor_owned

Source trail

  1. Supporting Millions of Fans with MI Buddy

    Vendor-hosted case page. Reports the deployment and normalized metrics for Mumbai Indians; source is Haptik-owned and does not by itself qualify for proof grade A.

    company · accessed 2026-07-13
  2. How Mumbai Indians Changed the Game for Cricket Fans

    Vendor-hosted case page. Reports the deployment and normalized metrics for Mumbai Indians; source is Haptik-owned and does not by itself qualify for proof grade A.

    company · accessed 2026-07-13
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