BotSpace

BotSpace positions itself as an AI customer agent for ecommerce across WhatsApp, Instagram, Voice, Web and SMS; says it serves 5,000+ brands in 40+ countries; and markets shared inbox, broadcasts, workflows, catalogs, payments, AI support and reporting.

BotSpace markets WhatsApp broadcasts, FAQ automation with human step-in, Shopify or Google Sheets catalogs, native payments, checkout, order management, lead-qualification workflows, CTWA automation and a shared inbox.

The Instagram product automates DMs, comments, mentions, Reels and Live responses, sends links and coupons, captures leads, answers FAQs, schedules calls and supports DM broadcasts.

Rex uses a knowledge hub, tone controls, multilingual responses, intent detection, procedures and workflows, human handoff, external customer and purchase data, Shopify/HubSpot/Razorpay action templates, conversation monitoring, resolution and CSAT reports, and test conversations. The page separately labels teammate-conversation knowledge, real-time translation and vision as coming soon.

BotSpace claims 2,000+ integrations and names Shopify, Google Sheets, HubSpot, Razorpay, Zapier, Make, Zoho CRM, NitroX and Meta Ads. It says Shopify synchronizes orders, products and customers and Razorpay actions can create payment links.

Public plans are Free, Pro from $15 or INR999 per month, and custom Premium. Pro is priced by engaged contacts; Rex is $0.30 or INR10 per resolution; Copilot is $9 or INR750 per seat; an extra channel is $9 or INR750. The page gives conflicting AI Insights prices: $99/INR8,800 in one section and $29/INR1,999 in another.

The help center lists WhatsApp and Instagram features, Rex over both channels, human handover, monitoring, workflows, AI Copilot, AI CSAT and sentiment, APIs and webhooks, teams, roles and permissions, onboarding and SLA tiers. It prices AI Insights at INR1,999 per month.

The official hub says more than 100 companies use BotSpace and enumerates 19 direct customer stories across ecommerce, education, health, automotive, fitness and other sectors.

The app launched 22 December 2023 and had a 4.7 rating from 69 reviews at access time. The listing covers WhatsApp, Instagram, Voice, SMS, email and site chat; cart recovery, COD verification, order confirmation, tracking, edits, returns, recommendations and campaigns from Shopify segments. Shop With Us, Axor Helmets and SunnahNikah reviews provide merchant-owned qualitative proof; Shop With Us specifically describes order, abandoned-cart and NDR workflows with APIs, webhooks and AI calls.

BotSpace describes itself as privately held, founded in 2017, headquartered in Pune and in the 11-50 employee band; LinkedIn exposed 24 employee profiles at access time.

The official walkthrough says BotSpace agents recover carts, make voice follow-up calls, handle Instagram DMs/comments, upsell after purchase, use Shopify customer segments, expose loyalty and review-app actions, support edit/track/cancel/return/exchange requests, hand off with context and monitor conversation patterns.

Gig Production Pvt Ltd is the company collecting and processing data for BotSpace. The policy describes BotSpace as a conversation cloud/WhatsApp Business CRM and says third-party integration data such as Google Workspace API data is not used to train generalized AI or ML models.

The terms cover administrator accounts, customer responsibility for user actions, third-party messaging and integration API keys, support hours, messaging-platform fees and a required direct human-escalation path for WhatsApp automation.

BotSpace operates agency and app partner programs and names implementation and technology partners across Shopify and ecommerce ecosystems.

Printo used an AI assistant across WhatsApp, web and email with knowledge/catalog context and human handoff. BotSpace reports 50% faster responses and 30% higher order completion; workload reduction conflicts between 45% in the headline and 40% in detailed results.

Alamkari connected Shopify data, Rex, multi-step procedures, broadcasts and outbound AI voice for cart recovery, COD verification, NDR and reviews. Headline outcomes are presented as achieved while the detailed section labels results potential or expected, so no numeric outcome is retained as achieved.

BotSpace reports 3x click-through versus email, 2x repeat purchases and 60% faster campaign setup from Shopify-connected messaging campaigns.

BotSpace reports 50% faster problem resolution and 2x campaign turnaround; a 79% adoption figure appears in the headline but not the detailed results.

BotSpace reports 50% faster support resolution and 40% fewer repetitive tickets; a 35% module-completion lift appears only in the headline.

BotSpace reports 45% faster query resolution and 35% lower ticket volume. A headline says 35% higher course enrollment while the body discusses course completion without a number, so that metric is not retained as consistent.

The headline reports 35% faster support, 2x product discovery and 25% cart recovery; the detailed results separately report 50% lower workload.

BotSpace reports 3x sales visibility and 50% faster response time; 67% consistent communication appears only in the headline.

BotSpace reports 3x faster onboarding and 100% successful deployment; a 55% response rate appears only in the headline.

The case page inconsistently spells the customer Newton, Netwon and Newtown School. It reports 90% faster bug resolution, three custom tools and 35% higher internal-process efficiency.

BotSpace reports 3x faster message delivery and 60% higher engagement. Manual-handling reduction conflicts between 70% in the headline and 40% in detailed results.

The official customer inventory reports 4x outreach and 60% less manual work for IPADE Business School.

BotSpace reports 5x outreach and 70% less manual work; 74% campaign efficiency appears only in the headline.

BotSpace reports 70% faster issue resolution and 50% faster onboarding; 95% CSAT appears only in the headline.

The headline reports 35% faster conversion, 2x qualified inquiries and 25% faster onboarding, while the case body is qualitative and does not restate the metrics.

The direct page headline reports 2x form completions, 70% automated query resolution and 40% lower manual workload. The customer hub instead says 100% response rate, a different metric that should not be substituted for automation rate.

BotSpace reports 2x engagement and 40% response improvement; 97% CSAT appears only in the headline.

BotSpace reports 2x campaign approvals; 50% quicker go-live and 25% higher satisfaction appear only in the headline.

BotSpace reports 3x faster booking responses and 60% higher engagement; 100% centralized communication appears in the headline and is qualitatively described as one WhatsApp thread.

Bilal Chaglani identifies himself as a founder and refers to BotSpace as his company.