Parcel Perform

Parcel Perform presents an AI Delivery Experience platform with Commerce Visibility, Decision Intelligence, Post-Purchase, Checkout, Logistics and Returns modules. It claims 3,000+ brands and marketplaces, 1,100+ carrier integrations, ISO 27001, GDPR alignment and 99.9% uptime. The page says tracking pages can go live in under two weeks and EDD widgets in under one week; it also describes automated invoice auditing, carrier booking and notifications triggered by 25+ delivery pitfalls.

Parcel Perform names Dr Arne Jeroschewski as co-founder and CEO, Dana von der Heide as co-founder and CCO, and Khang Nguyen as CTO. It reports 180 employees, 16 nationalities, 22 languages, 3,000+ customers, 5 global offices in 5 countries, 100+ billion parcel updates per year, 1,100+ carrier integrations, coverage in 160+ countries and 155+ harmonized event types. The public footer exposes addresses in Singapore, Germany and Vietnam, not five countries.

The terms identify PARCEL PERFORM PTE. LTD., Singapore registration number 201308254C, at 138 Cecil Street #16-00, Singapore 069538, as the owner and operator of the parcel-management platform.

Parcel Perform's privacy policy identifies the Singapore-headquartered legal entity and describes its parcel-tracking platform for merchants. It addresses PDPA, GDPR and CCPA obligations, carrier tracking identifiers, data-subject rights and retention while the stated processing purpose continues.

Parcel Perform describes itself as a data processor and its customer as controller. It claims ISO 27001 certification, access permissions, logging of upload, transmission, access and alteration events, encryption at rest and in motion, encrypted backups and disaster-recovery controls.

AI Commerce Visibility tracks brand and product ranking, sentiment, citations and visibility across AI answer channels. It compares competitors and channels, extracts product categories and attributes from a merchant website, and uses usage-based credits charged for prompts; credits can be paused or topped up, with no feature, region or platform paywalls stated. No public currency amount or minimum purchase is shown.

AI Decision Intelligence provides continuous monitoring, daily summaries, prioritized recommendations and to-do lists, 30+ metric alerts, root-cause analysis, alert prioritization, BI reports and scheduled report sharing. AI Navigator accepts natural-language shipment questions and retrieves exact shipments. The page describes recommendations and next steps, but not autonomous execution of those recommendations in external systems.

Post-Purchase Experience includes a tracking widget with 120+ options, EDD, customer ratings, 88+ delivery triggers, templates, email, SMS and webhook delivery, no-code campaigns, service tickets and system alerts. Parcel Perform says notifications can be triggered automatically, upsells can be presented in tracking, notification and return flows, and customers receive onboarding workshops, custom integration and design support, testing and monitoring. It publishes named results for Nespresso, Expondo and SNOCKS.

Checkout Experience embeds an estimated-delivery-date widget on product, cart and checkout pages with one line of code. Parcel Perform says merchants can A/B test location, colors and placement, update estimates in real time using models trained on their delivery data, and access a pickup-location API covering 700,000+ locations.

Logistics Experience includes automated invoice-to-rate-card reconciliation and cost alerts, configurable carrier-selection rules, real-time routing and automated routing fallback, shipment creation from a portal, 3,000+ carrier services and a pickup/drop-off API. Parcel Perform says the routing engine executes rules using cost, speed, reliability and carbon criteria and can automatically route eligible shipments to lower-cost lockers.

Returns Experience supports self-service returns and warranty claims, configured policy automation and approvals, 32+ triggers, 500+ return services, 700,000+ drop-off locations, exchange and store-credit alternatives, return-fee display, AI routing rules and webstore synchronization. Parcel Perform says fraud alerts can automatically escalate return requests to a support team. The page does not establish that Parcel Perform disburses refunds itself.

Parcel Perform's returns FAQ says configured return policies can automatically approve, reject or escalate requests and retain an audit trail. It states onboarding is under 30 days for new customers and nearly immediate for existing Parcel Perform customers.

The public developer portal documents bearer-authenticated Shipment APIs for creating, updating, listing and retrieving shipments, an Event API for submitting events, and Return APIs for creating and updating return records. Its 1,015+ carrier headline is lower than the current main site's 1,100+ claim.

The current directory claims 1,100+ carriers, 155+ harmonized event types and 36+ languages. Analysis of the page's official carrier payload found 36 India-associated records, including Shiprocket, Delhivery, Blue Dart, Ecom Express, XpressBees, Shadowfax, India Post, DTDC India and Ekart Logistics. Every India-associated record exposed tracking support and an empty booking-type field; the Shiprocket record was tracking-only.

Parcel Perform describes Shopify and Klaviyo integration using carrier, order and customer data to trigger communications, with its team handling setup in about three weeks. It reports Waterdrop data latency below 15 minutes, BikesOnline notification open rate of 80%, and SNOCKS improvements of 20% in NPS and 24% in notification open rate.

Parcel Perform describes integration through APIs, webhooks, CSV and SFTP with CRM, WMS, ERP, data-lake and BI systems. It reports an average go-live period of two to four weeks and identifies Shopify, Klaviyo and custom integrations.

Parcel Perform targets enterprise brands and retailers, marketplaces and 3PL/4PL providers. It presents Shipment, Event and Returns APIs, 24/7 support, multi-level account structures and regional control. An anonymous outcome panel claims NPS +20%, WISMO -40%, average order value +10%, CSAT +12%, shipping costs -15% and on-time delivery +20%, without naming customers, baselines, timeframes or methods.

The contact page directs feature and pricing questions to a form and product expert. It does not publish platform prices, minimums or a quote formula.

Parcel Perform offers referral, reseller, strategic-alliance and last-mile partnership tracks.

Parcel Perform says resellers can sell the platform under their own brand, receive fixed margins, bundle it with services and receive training and support.

Parcel Perform identifies Ongoing WMS as a technology partner and describes transferring tracking numbers, goods-owner, carrier and address data through the Ongoing API.

Parcel Perform announced a US$20 million Series A led by Cambridge Capital with new investor SoftBank Ventures Asia and existing investors Wavemaker Partners and Investible. It said the company was already profitable, revenue had grown fivefold since the start of the pandemic and headcount exceeded 100, but disclosed no revenue amount.

Parcel Perform announced a US$1.1 million seed round led by Wavemaker Partners with 500 Durians, the Southeast Asia fund of 500 Startups, and angel investors.

Cambridge Capital's current portfolio lists Parcel Perform as an active Singapore-based AI SaaS and delivery-experience company with global reach.

The current hub's embedded data declares 15 total items but exposes 13 linked cards: Zenfulfillment, byrd, MS Direct, Emma Sleep, Omnilife, PUMA, Cabrella, GoTo Logistics, Inkbox, The Nile Group, SMS Fulfillment, Mister Spex and BikesOnline. Separate current or indexed official pages were found for SNOCKS and waterdrop, producing 15 distinct dedicated official story URLs without proving those are the two hidden hub items.

Parcel Perform reports that Zenfulfillment, formerly Alaiko, reached 100% tracking coverage and maintained carrier-data infrastructure for more than three years through a merger with zero engineering maintenance. The story describes centralized tracking data and an internal cost-audit system.

Parcel Perform says byrd uses tracking data to monitor outbound and inbound SLAs, improve returns visibility, expand carriers and reduce WISMO contacts. The reduction is described as measurable and significant but no value, baseline or timeframe is disclosed.

Parcel Perform says MS Direct deployed Post-Purchase Connect and AI Decision Intelligence for harmonized real-time status data and analysis. Automated claims and deeper cost audits are described as planned or pilot use cases, not current proven execution.

Parcel Perform reports that Emma Sleep increased carrier coverage from 92% to 100% across 20 countries, reduced untraceable parcels by 45% in six months and doubled OTIF. The OTIF baseline and its measurement window are not disclosed.

Parcel Perform describes an Omnilife rollout across 20 countries using multilingual tracking, carrier monitoring and rate and invoice workflows. It discloses no quantified business outcome.

Parcel Perform describes PUMA deployment across 27 countries and 10-15 carriers for post-purchase and returns. It says alerting flags delivery disruptions and the returns flow integrates with PUMA's online returns process; no quantified outcome is disclosed.

Parcel Perform reports a 25-30% improvement in data latency for Cabrella and describes shipments reaching 118 countries. It qualitatively attributes fewer errors and faster claims to the platform, without quantifying those effects or disclosing the latency baseline and timeframe.

Parcel Perform reports a 20% increase in team efficiency for Indonesia's GoTo Logistics. The page describes operations involving millions of parcels per day but supplies no efficiency baseline, formula or measurement window.

Parcel Perform reports that Inkbox gained 100% shipment visibility, increased NPS by several points into the 20s and raised customer-experience performance into the high 90s. Exact baselines, final values, formulas and measurement windows are not supplied.

Parcel Perform reports 100% shipment visibility for The Nile Group. The case describes a catalog of 40 million products and customer reach across 90 countries; these are customer-scale and deployment facts, not measured business outcomes.

Parcel Perform says SMS Fulfillment uses its API, automated reporting and issue detection to reduce manual tasks. The case is qualitative and supplies no quantified outcome.

Parcel Perform describes Mister Spex processing more than 20,000 parcels per day across more than 10 countries and says WISMO contacts fell significantly. No value, baseline or timeframe is supplied for the WISMO change.

Parcel Perform reports that BikesOnline achieved an 80% notification open rate and reduced WISMO calls by 20%. It supplies no baseline volumes or measurement window.

Parcel Perform reports that SNOCKS increased retention by 20%, achieved an 80% notification open rate, increased NPS feedback rate by 20%, reduced WISMO share from 15% to 2-3%, and tripled parcel volume. Baselines and periods are mostly absent.

Parcel Perform's indexed waterdrop case describes post-purchase tracking and integration qualitatively. Other official Parcel Perform articles describe more than one million waterdrop customers, significantly improved conversion without a number and data latency below 15 minutes; no quantified business outcome with baseline and timeframe is supplied.

Parcel Perform presents named reactions from Nespresso, idealo, Secret Sales, waterdrop, IZIPIZI, Alaiko, Expondo, Fnatic, JewelCandle, Love, Bonito, Eu Yan Sang, Inkbox, BikesOnline and SNOCKS. Quantified claims include 45% fewer tracking-assistance calls for Nespresso in some markets, four to six Nespresso tracking-page visits per delivery and a 9.7% NPS improvement for Expondo; most other reactions are qualitative or deployment-scale statements.