ThinnestAI

The homepage markets voice and chat agents with 100+ languages, sub-500 ms end-to-end voice latency, long-term memory, tool use, visual workflows, RAG, outbound campaigns, API integrations, omnichannel deployment and India-hosted infrastructure. It displays ₹1.5/min in the page body while its title and structured organization description say ₹2/min, and it claims to be trusted by 120+ brands without naming them.

The transactional pricing page lists Trial with 50 voice minutes and 200 chat messages, PAYG at ₹2 per voice minute plus provider and telephony pass-through, Unlimited Solo at ₹9,999/month, Unlimited Duo at ₹17,999/month and custom Enterprise with a stated ₹1.75/min platform-fee floor at 100,000+ minutes/month. It also lists ₹0.50 per chat message pair, ₹0.25 per embedding, phone numbers from ₹295/month, telephony at ₹0.60/min and 18% GST for Indian customers.

ThinnestAI identifies its registered entity as ThinnestAI Private Limited, says it was founded in 2025 and is headquartered in Mumbai, and names Ashutosh Karemore as Founder and CTO and Karan Sarawagi as Co-Founder and CEO. The page describes a BYOK orchestration platform with native LiveKit, Twilio and Vobiz SIP integration, but still states a ₹1.5/min platform fee.

The e-commerce page documents webhook-triggered calls from Shopify, WooCommerce, Unicommerce, Vinculum or custom systems; order-detail and delivery-preference capture; confirmed, cancelled, reschedule and unreachable outcomes; immediate OMS webhook writeback; abandoned-cart calls; retry with fallback to SMS or WhatsApp; and a typical 2–5 working day Shopify-class integration. It states ₹1.5/min and claims 15–40% or 20–40% typical RTO reduction without customer attribution.

The free COD template supplies an exact prompt and variables for brand, customer, order, value and address. It marks orders confirmed or cancelled, captures address changes, sends tracking by SMS, fires a Shiprocket, Delhivery or ClickPost dispatch webhook, updates Shopify, WooCommerce or custom order status and retries three times across six hours. It says it does not process payment or guarantee a delivery slot.

The logistics page documents Shiprocket, Unicommerce, EasyEcom and custom-WMS webhook lookup and writeback; structured reattempt, reschedule, RTO and address-updated outcomes; address and landmark capture; COD confirmation; reverse-pickup scheduling; driver notification; Twilio/Vobiz/self-hosted LiveKit SIP; DND handling; and configured human escalation for disputes.

ThinnestAI says it can ingest Shopify order webhooks, send COD-confirmation WhatsApp messages within seconds, escalate non-response to outbound voice after a configurable delay, preserve context across WhatsApp and voice, and support Gupshup, AiSensy, Wati, Interakt, Infobip, Twilio or direct Meta Cloud API patterns.

The official tutorial documents an inbound phone agent that verifies identity, retrieves order and tracking status from a merchant API, sends tracking links, modifies processing-stage orders, cancels orders, evaluates returns and exchanges against policy, sends labels and instructions, and escalates exceptions. Setup is described as about ten minutes.

Campaigns support voice, SMS and email outreach, contact groups, personalized variables, immediate, scheduled and recurring execution, sending windows, status monitoring, pause/resume and result metrics.

Outbound campaigns can retry no-answer, busy and voicemail outcomes on up to ten configured intervals, re-run DND/TRAI checks on every attempt, stop after successful pickup and escalate permanent or exhausted failures once by email, webhook or both.

The API and Webhooks tool offers named typed endpoints with OpenAPI import, fire-and-forget webhooks and free-form HTTP under a base URL. It supports authenticated reads and writes, up to 25 endpoints per tool, response mapping, timeouts, SSRF protections and exact workflow placement.

A Tool node guarantees that a configured integration action executes at a precise workflow step, maps variables into its inputs and results back into the flow, and follows a fallback edge on failure. Examples include SMS, calendar events, order lookup and CRM updates.

ThinnestAI documents automatic in-session history, optional persistent sessions keyed by phone, user or email with configurable windows, and agentic memory that stores, reviews, edits and deletes cross-session facts and preferences.

HITL offers disabled, blocking, confirm-tools and audit modes; per-tool confirmation; timeouts and auto-reject; Slack, email, dashboard and API review; saved checkpoints; and voice-call hold/resume around an approval decision.

Agent changes stay in a draft until explicitly published; each publish freezes a complete snapshot of model, instructions, tools, knowledge, voice, memory, workflow and variables. Version history, diffs, checkpoints, rollback and development-to-staging-to-production promotion are documented.

Analytics cover sessions, messages, costs, latency percentiles, success rate, voice minutes, evaluation scores, full interaction traces, tool inputs/results, voice metrics, channel metrics, usage/billing, audit logs, deployment history, rollback and alerts.

ThinnestAI documents Agent-as-Judge evaluation across relevance, accuracy, helpfulness and custom criteria, with automated scoring intended to measure and improve agent quality.

Simulations run AI-generated persona callers against the actual agent before release and score conversations with an AI judge across chat and voice.

RBAC includes Owner, Admin, Agent Builder and Viewer roles, granular resource:action permissions, organization-, project- and agent-scoped access and API enforcement that returns 403 when permissions are absent.

Voice controls include recording-consent announcements, allowed and blocked topics, prohibited statements, knowledge-base-only responses, apologize/redirect/escalate guardrail actions, knowledge-gap detection, supervisor live monitoring/whisper/barge-in, emotion detection and post-call scoring.

The legal page says application, database, cache and recordings/storage run in GCP Mumbai; Indian providers keep processing in India while international providers may process abroad; default retention is 180 days and configurable; users have deletion rights; encryption in transit, RBAC, audit trails, DND/NCPR scrubbing, 9 AM–9 PM time-boxing, AI-disclosure toggle and 140-series support are implemented. It places telecom and consent compliance responsibility on the customer.

The REST endpoint creates browser or outbound phone calls with bearer authentication, agent ID, phone number and customer identity, and documents insufficient-balance, validation and rate-limit errors.

The webhook API documents real-time agent events, endpoint management, delivery history, failed-delivery retry and HMAC-SHA256 signature verification.

The platform documents multi-agent teams with a leader, specialist agents, iteration limits and a commerce example that routes order, product and billing questions to agents with order, shipping, knowledge and payment tools.

Five multi-agent coordination modes are documented: Coordinate, Route, Collaborate, Tasks and Broadcast, including dependency-aware tasks and nested teams.

ThinnestAI documents an MCP server that exposes a workspace to MCP clients including Claude Desktop, ChatGPT, Cursor and custom agents.

The platform documents Google's A2A protocol for external-agent discovery and invocation of ThinnestAI agents.

BYOK is documented for OpenAI, Anthropic, Groq, Gemini, Sarvam, Mistral and DeepSeek LLMs; Deepgram, Sarvam, AssemblyAI and Whisper STT; ElevenLabs, Sarvam, Cartesia, OpenAI and PlayHT TTS; and Twilio, Vobiz and Exotel SIP. Enterprise can self-host in its own VPC. This page still states a ₹1.5/min platform fee.

The collections workflow pulls name, amount, DPD, product and prior promises-to-pay from CRM/LMS; verifies identity; discloses purpose; handles objections; captures PTP dates; schedules callbacks; escalates distress or abuse; and writes outcome, PTP, recording and transcript back. It describes Salesforce, Zoho, HubSpot and custom REST patterns, default six-month recording retention and 5–10 working day technical integration.

The partner program offers 20% lifetime recurring revenue share for closed customers or 10% for referred customers, white-label dashboard, co-sell support above ₹10 lakh ACV, Shopify and CRM webhook templates, and technical setup for an agency's first three customer deployments. The same page calculates revenue share using ₹1.5/min and describes a ₹5–50 lakh ACV sweet spot.

The marketplace lists ten free templates including loan collection, COD order confirmation, post-purchase survey, delivery OTP confirmation and onboarding. It simultaneously labels marketplace runtime as ₹1.5/min while individual template cards describe ₹3–4/min.

The chat product documents RAG with source links, CRM/database/API tool calling, human ticket handoff, 100+ languages, WhatsApp deployment and a shared agent definition across chat, web and phone. It states REST, Python and JavaScript SDK access.