Unicommerce

Unicommerce positions a connected ecommerce-operations platform for orders, warehouses, inventory, couriers and marketing. The current page reports 8,000+ live clients, 115 crore+ annual transaction run-rate, 12,250+ facilities and 290+ integrations, and identifies Uniware, Shipway and Convertway as the three group platforms.

The current suite connects orders, fulfillment and returns. Uniware is the transaction, OMS, WMS, inventory and omnichannel platform; Shipway is the courier aggregation and logistics-automation platform; Convertway is the AI-enabled ecommerce marketing and engagement platform. The page also describes UniReco and UniCapture as Uniware products/modules.

Uniware maintains real-time multi-location/channel inventory, barcode and unit traceability, FIFO/FEFO/LIFO allocation, cycle counts, stock alerts, return QC and restocking, configurable facility and logistics allocation, SKU bundles and purchase-planning analytics. The page supports operational insights but does not establish autonomous replenishment purchasing.

The WMS automates receiving through logistics handoff: stock/location allocation, purchase workflows, bulk picking, FIFO/FEFO, sorting, packing, weighing, labels, manifests, cycle counts, configurable facility and carrier assignment, return manifests and QC. The same page inconsistently reports 11,350+, 8,800+ and 9,035+ warehouses, and 113 versus 103 shipping providers.

The OMS captures orders from websites, apps and marketplaces; verifies inventory; routes successful orders into fulfillment; flags unfulfillable orders for manual review; selects facilities and logistics using configured inventory, location, channel and value rules; generates invoices and labels; tracks CIR/RTO returns; and reports sales, shipment, return and cancellation data.

The B2B workflow parses purchase orders, validates amendments, allocates FEFO/priority stock, supports parallel picking and cross-warehouse routing, generates e-invoices/e-way bills/IRNs and maps returns and credit notes. The page explicitly describes Smart Fill as a rule-based allocation engine rather than AI and says implementation commonly takes a few weeks with migration, configuration and a dedicated onboarding manager.

The quick-commerce flow fetches or parses POs from Blinkit, Instamart, Zepto and Flipkart Minutes; validates SKU/MRP/EAN; reserves stock with customer-configured rules; triggers warehouse work; pushes ASNs; matches GRNs; flags discrepancies; and exposes payout data. It explicitly says final reconciliation and disputes remain brand-controlled and last-mile delivery is performed by the quick-commerce platform. Most brands are claimed to go live in seven days.

The omnichannel product unifies store and warehouse inventory, routes orders to stores or warehouses, supports ship-from-store, store-to-store, hyperlocal fulfillment, click-and-collect, online-to-store exchanges/returns and endless-aisle selling. Order hopping reroutes declined or unaddressed work to another location.

The returns module centralizes CIR and RTO initiation, reverse pickup, manifests, in-transit tracking, return QC, inventory classification, channel updates, restocking, exchanges and replacement workflows. It supports buy-online/return-in-store and reason analytics but does not establish autonomous refund approval.

UniReco automatically fetches marketplace sales, payment and return files, matches orders/payments/returns, tracks UTR-level payment status, identifies commission or shipping-fee discrepancies, reconciles returns and supports channel rate cards and GST-ready reports. It exposes discrepancies for customer corrective action rather than proving autonomous dispute resolution.

UniCapture records timestamped packing and return videos/images, auto-tags them to order, SKU or AWB identifiers, stores them in the cloud and retrieves evidence for marketplace or shipping claims. Page-level claims of 2.5% monthly GMV saved and 70% faster claims are generic vendor marketing, not normalized customer outcomes.

The reporting surface provides order SLA, failed inventory, broken-connector and channel-configuration alerts plus sales, fulfillment, returns, inventory and payment dashboards. It reports revenue, units, pending shipments, fast/slow products and outstanding marketplace settlements.

The mobile app exposes multichannel dashboards, order processing, inventory, picking, packing and cycle counts, plus payments, returns, SKU and product-update notifications. This is operator tooling rather than a separate autonomous agent.

The seller panel onboards and coordinates third-party sellers, lets sellers update inventory, automatically allocates orders using serviceability/proximity/value rules, generates labels/invoices, assigns logistics, notifies seller and marketplace through returns and reports seller performance. It supports catalog breadth and listing correctness but does not document AI-authored product content.

The sales-led Standard, Professional and Enterprise packages vary facilities, SKU limits, roles, return depth, purchase/barcode/inward features, custom reports/API, advanced warehouse operations, vendor management, omnichannel and ERP. No public price is shown; the page says configurations depend on selected features, channels and order volume and must be discussed with sales.

The directory advertises 290+ plug-and-play connections spanning marketplaces/carts, quick commerce, shipping, ERP, POS and accounting across India, Middle East and Southeast Asia. Named systems include Amazon, Flipkart, Myntra, Noon, Lazada, Shopify, Magento, Delhivery, FedEx, Blue Dart, SAP, Oracle, Tally and Microsoft Dynamics.

The current Shiprocket integration stores API access tokens, allocates forward AWBs, accesses multiple last-mile partners, supports reverse pickup, passes return-QC details, tracks forward and reverse shipments and connects Shiprocket Fulfillment warehouses and 3PL partners through the OMS API. The page also uses outdated UniShip and current Shipway wording for NDR handling, so product ownership within that section is inconsistent.

The company says it was incorporated in 2012 and serves brands, sellers and logistics service providers with sector- and size-agnostic post-purchase ecommerce operations. It lists presence in India, Middle East, Philippines, Singapore, Malaysia and Indonesia and names Kapil Makhija as MD and CEO and Anurag Mittal as CFO. Displayed operating-scale figures lag newer homepage values.

Services are governed by a Service Order Form with a subscription term, plan, minimum commitment fee and taxes. Unicommerce supplies API documentation, support and training; server maintenance is included unless otherwise agreed; configuration, data cleansing, training, root-cause and non-platform issue assistance may carry extra fees. Unused advance fees are non-refundable after the specified period or 365 days. The terms permit use of customer data to improve services and train AI models.

The policy identifies Unicommerce eSolutions Limited as platform operator and describes customer, transaction, billing and service data, third-party and AI-engine processing, cross-border transfers and reasonable physical/electronic/procedural safeguards. It does not promise India-only data residency.

The program includes strategic partners, service/reseller partners, referral partners and trained DSA consulting partners. Unicommerce says it provides closing support and takes post-acquisition responsibility for onboarding; the page describes suitable referred merchants as selling across marketplaces and processing at least 20–25 orders per day.

The listed-company presentation defines the group platforms: Convertway for marketing/customer engagement, Uniware for ecommerce operations and Shipway for logistics. It says Catalyst is an AI voice agent for conversion, UniBot can initiate pick-list generation and order processing from conversational commands, and ShipSense auto-selects a courier per order using cost and historical location performance without manual rules. It also reports 8,000+ group clients and 1,126 Uniware enterprise clients.

Audited consolidated FY26 revenue from contracts was ₹204.34 crore, total income ₹208.42 crore, PBT ₹28.78 crore and PAT ₹20.46 crore. Standalone Unicommerce revenue was ₹119.896 crore and PAT ₹28.728 crore. The auditor's other-matter note reports Shipway Technology revenue of ₹85.189 crore and a ₹3.585 crore FY26 net loss.

The current listed legal entity is Unicommerce eSolutions Limited, CIN L74140DL2012PLC230932, NSE symbol UNIECOM, BSE code 544227 and ISIN INE00U401027. The registered office is in Okhla, New Delhi and the corporate office is in Gurugram.

At 31 March 2026 the company had 112,379,173 issued shares. Promoter/promoter-group ownership was 36.02%, including AceVector at 25.90% and B2 Capital Partners at 9.80%; SB Investment Holdings (UK) was classified public at 14.39%. No promoter pledge or encumbrance was disclosed.

The seven-member board comprises MD and CEO Kapil Makhija; independent chair Manoj Kumar Kohli; independent directors Kasaragod Ullas Kamath and Sairee Chahal; and non-executive nominee directors Kunal Bahl, Rohit Kumar Bansal and Bharat Venishetti.

The company listed on NSE and BSE on 13 August 2024. The IPO was an offer for sale of 25,608,512 shares at ₹108, so the ₹276.572 crore proceeds were not company funding. The report states AceVector is the holding/promoter company through board-majority and day-to-day control rights despite minority equity, and reports 305 permanent employees at 31 March 2025 while also saying that count included eight contractual employees.

Unicommerce eSolutions Private Limited was incorporated on 2 February 2012 and became Unicommerce eSolutions Limited on 26 December 2023. The capital history documents Nexus Series A securities and AceVector Series B/rights securities and control, but does not provide a reliable cumulative company-funding total. The memorandum subscribers were Ankit Pruthi and Karun Singla; the filing does not label current or original founders.

The release headline says Unicommerce completed a 100% Shipway buyout, but its body says only the initial 42.76% fully diluted stake had closed on 17 December 2024 for ₹68.4 crore and the remaining 57.24% share swap still needed shareholder approval. The headline is not treated as the legal completion date.

The audited filing says the remaining Shipway transaction completed on 7 August 2025 after approval and allotment of 6,033,189 Unicommerce shares; Shipway Technology Private Limited is now an unlisted material wholly owned subsidiary. This resolves the legal close later than the March 2025 press-release headline.

The live hub exposes 71 distinct case-study URLs. Two URL pairs are duplicate aliases, yielding 69 distinct normalized cases. All retained quantified evidence is vendor-hosted; several older pages visibly leak unrelated template metrics, which are recorded as contradictions rather than customer outcomes.

The official case sitemap is retained as the completeness control for the dedicated case-study universe at the research cutoff.

UniCapture case reporting claim-recovery, inventory and SOI metrics. Reported metrics include: Claim-dispute success rate, SOI growth, Live inventory, Facilities managed.

Anonymous 3PL warehouse-management case. Reported metrics include: Sales growth, Fulfillment-rate improvement, Brands managed, Warehouses managed, Live inventory.

Anonymous agritech OMS/WMS operating-scale case. Reported metrics include: Warehouses managed, Product listings, Orders processed.

Named 3PL case for OMS/WMS and returns. Reported metrics include: Order-fulfillment rate, Sales-order growth, Live inventory, Catalog-size increase, Live SKU count.

Anonymous apparel omnichannel inventory, fulfillment and logistics case. Reported metrics include: Inventory capacity, Logistics-cost reduction, Delivery-efficiency increase, Fulfillment accuracy, Dispatch volume, Warehouses managed.

Named footwear WMS and inventory case. Reported metrics include: Order-fulfillment rate, Sales-order growth, Live inventory, SKU-count growth, GMV growth.

Named musical-instrument retailer WMS and shipping case. Reported metrics include: Logistics-cost reduction, Warehouses managed, Product listings processed, Orders managed.

Named qualitative client conversation about order and inventory management. No usable quantitative result is disclosed.

Named fashion WMS/returns case. Reported metrics include: Returns reduction, Product-count growth, Units dispatched, Live SKUs across sales channels, Warehouse footprint, Inventory count — body.

Named social-commerce vendor-panel and warehouse case. Reported metrics include: Orders processed, Product listings processed, Vendors managed.

Named omnichannel retail and warehouse case. Reported metrics include: Order-fulfillment rate, Stores managed, Warehouses managed, Dispatch volume, Live catalog, Live inventory.

Anonymous D2C order, inventory and shipping-integration case. Reported metrics include: Dispatch volume, Live inventory, Return rate.

Anonymous cosmetics multichannel fulfillment case. Reported metrics include: Sales growth, Inventory handled, Items processed or dispatched.

Named pharmacy marketplace WMS and seller-panel case. Reported metrics include: Order-fulfillment rate, Sales-order growth, Order-return reduction, Dispatch-time reduction, Facilities enabled, Live catalog.

Anonymous 3PL case for multi-client fulfillment and returns. Reported metrics include: Brands served, Warehouses managed, Marketplaces connected, Order items processed, Returns reduction.

Named marketplace OMS and vendor operations case. Reported metrics include: Order-fulfillment rate, Brands managed, Vendors managed, Live catalog, Live inventory.

Named cosmetics multichannel and last-mile integration case. Reported metrics include: Order-fulfillment rate, Dispatch volume.

Named client conversation quantified only by multichannel operating scope. Reported metrics include: Marketplaces operated.

Anonymous omnichannel store and inventory case. Reported metrics include: Stores managed, Marketplaces and carts, Dispatch volume, Live catalog, Live inventory.

Named sleep-products order, inventory and shipment case. Reported metrics include: Order-fulfillment improvement, Order-cancellation reduction, Units dispatched.

Anonymous footwear WMS case with two duplicate official URLs. Reported metrics include: Order-flow increase, Returns decline or reconciliation benefit, Live inventory, Units dispatched, Live SKUs, Implementation time.

Named kidswear fulfillment and inventory case. Reported metrics include: Order-fulfillment rate, Sales-order growth, Live catalog, Live inventory, Average O2S time.

Named health-products WMS and multichannel case. Reported metrics include: Order-fulfillment rate, Sales-volume growth, Vendors managed, Dispatch volume, Live catalog.

Named housewares WMS and fulfillment case. Reported metrics include: Order-fulfillment rate, Pick-accuracy rate, Turnaround-time reduction, Live SKUs.

Named qualitative omnichannel story with quantified channel scope. Reported metrics include: Online and offline sales channels managed.

Named gifting-company WMS and fulfillment case. Reported metrics include: Order-fulfillment rate, Order-volume growth, Live inventory, Live catalog, Catalog-size increase.

Named automotive-accessories order and warehouse case. Reported metrics include: Dispatch SLA adherence, Manpower-cost reduction.

Named luxury-goods multichannel case. Reported metrics include: Orders dispatched, Vendors managed, Brands managed, Live inventory, Live catalog.

Named D2C OMS/WMS, invoicing and returns case. Reported metrics include: Order-fulfillment rate, Orders dispatched, Order growth, Live inventory, Live catalog, Catalog growth.

Named multi-brand D2C OMS/WMS and shipping case. Reported metrics include: Order-volume growth, Order-fulfillment rate, Catalog-size growth, Returns reduction, Dispatch time, Daily orders.

Named sports-merchandise OMS case. Reported metrics include: Order-fulfillment rate, Facilities managed, Peak dispatch volume.

Anonymous automotive dropship and inventory case with two duplicate official URLs. Reported metrics include: Sales growth, Dispatch volume, Warehouses managed, Vendors managed.

Named footwear omnichannel inventory and fulfillment case. Reported metrics include: Order-fulfillment rate, Sales-order growth, Live inventory, Live catalog, Catalog size, Facilities operated.

Named period-care customized OMS/WMS case. Reported metrics include: Order-fulfillment rate, Order-volume growth, Live inventory, Average dispatch or O2S time, Catalog-size growth, Warehouses.

Anonymous eyewear omnichannel case. Reported metrics include: Stores and franchises managed, Orders processed.

Anonymous marketplace vendor-panel case. Reported metrics include: Vendors managed, Orders managed.

Anonymous grocery marketplace inventory, batch and returns case. Reported metrics include: Sales growth, Returns reduction, Vendors managed, Items dispatched, Products processed.

Anonymous pharmacy marketplace vendor and order-management case. Reported metrics include: Marketplace-order growth, Vendors onboarded, Orders processed — result tile, Orders facilitated — company context.

Named qualitative client conversation with no usable numeric case result. No usable quantitative result is disclosed.

Named nutraceutical multichannel fulfillment case. Reported metrics include: Order-fulfillment rate, Sales-order growth, Sales channels, Live inventory, Catalog-size growth — main result, Catalog-size growth — impact highlight.

Named last-mile and 3PL warehouse-management case. Reported metrics include: Sales growth, Facilities managed, States covered, Dispatch volume.

Named D2C inventory and order-management case. Reported metrics include: Sales growth.

Named qualitative case page without a usable numeric outcome. No usable quantitative result is disclosed.

Named fashion omnichannel, ERP and logistics case. Reported metrics include: SOI growth, GMV growth, Live inventory, Warehouses managed.

Named pet-care marketplace OMS/WMS case. Reported metrics include: Order-fulfillment rate, Order-growth rate, Average O2S time, Returns reduction, Live inventory, Live catalog.

Named fashion multichannel WMS and returns case. Reported metrics include: Sales growth, Returns reduction, Sales channels, Live inventory, Live catalog, Items dispatched.

Named fashion omnichannel and returns case. Reported metrics include: Order growth, Order-return reduction, Dispatch volume, Live inventory, Stores and marketplaces managed, Average O2S time.

Named grooming brand integrations, WMS and fulfillment case. Reported metrics include: Order-volume growth, Order-fulfillment rate, Items dispatched, Live inventory, Warehouses managed.

Named qualitative order-fulfillment case with no usable numeric result. No usable quantitative result is disclosed.

Named ecommerce warehouse and bulk-order case. Reported metrics include: Order-fulfillment rate, Catalog growth, Live catalog, Live inventory.

Anonymous qualitative omnichannel case without quantified results. No usable quantitative result is disclosed.

Named multi-brand consumer-goods order, returns and warehouse case. Reported metrics include: Order-fulfillment rate, Sales-order growth, Catalog-size increase, Sales channels, Average O2S time, New facilities.

Named warehouse-management case for beauty and wellness product fulfillment. Reported metrics include: Growth, Dispatch volume, Live inventory, Warehouses.

Named ethnic-fashion inventory case quantified by processing scale. Reported metrics include: SKUs processed.

Named cross-border OMS, invoicing and logistics case. Reported metrics include: Sales-order growth, Order-fulfillment rate, Live inventory, Average dispatch time, Countries shipped to.

Anonymous fashion multichannel OMS/WMS and shipping case. Reported metrics include: Order-cancellation rate — baseline, Return rate — baseline, Order-processing-time reduction, Sales growth, Marketplaces connected, Logistics partners connected.

Named beauty brand OMS/WMS and API integration case. Reported metrics include: Order-fulfillment rate, Order-growth rate, Average O2S time, Catalog-size increase, Live inventory, Live catalog.

Named sportswear warehouse and order-processing case. Reported metrics include: Order-processing time.

Named apparel order, inventory and bundle-management case. Reported metrics include: Sales growth, Marketplaces operated.

Named food-brand inventory and reconciliation case. Reported metrics include: Order-fulfillment rate — H1, Order-fulfillment rate — tile/body, Sales-order growth, Catalog-size growth, Live inventory, Sales channels.

Named marketplace seller multichannel case. Reported metrics include: Sales growth, Marketplaces operated, Items dispatched, Live catalog.

Named B2B/B2C inventory, order, warehouse and returns case. Reported metrics include: Live inventory, SOI growth, O2S performance, Facilities managed.

Named home-furnishings OMS/WMS case. Reported metrics include: Sales-order intensity growth, Order-fulfillment rate, Live inventory, Average O2S time, SLA-breach reduction.

Named multi-brand ecommerce operations case. Reported metrics include: SLA-breach reduction, Fulfillment rate, SOI growth, Inventory managed.

Anonymous OMS/WMS, UniCapture and handheld case. Reported metrics include: SOI growth, Order-fulfillment rate, Inventory managed, Prior claim-resolution time, Prior claim-resolution time.

Anonymous fashion OMS/WMS case. Reported metrics include: Order-fulfillment rate, SOI or product-range growth, Inventory managed, SLA-breach reduction, SLA-breach rate after implementation, Order-to-dispatch speed improvement.

Named 3PL marketplace-integration and warehouse case. Reported metrics include: Order-fulfillment rate — H1/body, Order-fulfillment rate — tile, Sales-order-item growth, SKU-count growth, Sales channels.

Named D2C inventory, fulfillment and order-routing case. Reported metrics include: Order-fulfillment accuracy, SOI growth, Live inventory, O2D time.

Named grocery OMS/WMS, batch and claims case. Reported metrics include: SOI growth, Fulfillment rate, Claim-dispute success rate, Order-processing accuracy, Live inventory, O2D-time reduction.