VoiceGenie

VoiceGenie markets inbound and outbound AI voice agents that qualify leads, book meetings, answer support questions, send SMS, update records, trigger workflows and transfer calls to humans. It reports 50+ languages, 12 million-plus minutes and 3 million-plus conversations, plus aggregate outcome claims that are not tied to a defined customer cohort. The page contains a quantified GroMo testimonial, an anonymous Top-3 NBFC testimonial, and identifies the site copyright owner as Ori Labs Ltd.

The current product page describes inbound and outbound agents that qualify leads, handle objections, answer questions, book meetings, transfer to humans and update CRM systems. Users can select a template, upload leads and launch a campaign; the page says setup can take under ten minutes and exposes GoHighLevel, Cal.com, Plivo, ElevenLabs, Twilio and HubSpot integrations.

The enterprise page covers high-volume sales, support, collections and verification workflows, including CRM context, promise-to-pay capture, KYC or OTP checks, order or service status, multilingual calls, quality tracking and human transfer with history. It contains the complete current enterprise case-card surface: Bajaj Finserv at 55% higher EMI collections, VI at a fourfold reduction in port-out churn, and GroMo at a 1.5-fold activation uplift. The cards have no working dedicated-story links.

A live legacy-style surface calls the product VoiceGenie by Ori and describes goal-seeking voicebots, dynamic user profiles, cognitive continuity, campaign orchestration, predictive recommendations and sales, support and collections use cases. It claims 13+ Indian languages and 100+ global languages or dialects, conflicting with the 40+ and 50+ counts on newer surfaces; its outcome figures are generic and not attributable to named cases.

The retail page markets order confirmations, delivery reminders, order and return or refund status answers, promotions, discounts, loyalty follow-ups, callback booking, SMS, human transfer, and merchant-system or webhook updates. It does not document native order, payment, returns or refund transaction execution, and its outcome figures are generic marketing claims.

The logistics page markets freight booking and load confirmation, shipment tracking, dispatch scheduling, routing, delivery assignments and confirmations, pickup, delivery and payment reminders, SMS, and CRM or TMS connectivity. No named TMS connector, technical action specification or customer case is provided, so backend execution depth remains limited to marketed workflow claims.

The page says VoiceGenie automatically calls cart abandoners within minutes, answers questions, can convey merchant-set offers or discounts, and tracks recovery, call and ROI analytics. It names Shopify, WooCommerce and Magento connectivity but does not provide current connector documentation or establish that VoiceGenie completes checkout or payment itself. The same four named qualitative testimonials are repeated across multiple use-case pages.

The debt-collection page describes overdue reminders, structured repayment-plan offers, follow-ups for partial or missed payments, CRM updates, SMS and transfer to humans. It does not show that VoiceGenie moves funds, underwrites credit, reconciles settlements or independently approves payment terms.

VoiceGenie markets automated due-date and overdue-payment calls, personalized account context, follow-up scheduling, SMS and escalation. The page evidences communications automation rather than payment processing, settlement or remittance reconciliation.

The localized product page explicitly lists ecommerce and retail workflows that confirm cash-on-delivery orders, call cart abandoners and offer related products. It also claims 50+ languages and India-oriented deployment, but does not evidence NDR recovery or RTO prevention as a complete workflow.

VoiceGenie markets 24/7 inbound support, knowledge-based answers, CRM lookup or update, ticket or callback workflows, analytics and human escalation. Public material does not show native ticketing permissions or independently verified first-contact-resolution outcomes.

The lead-qualification page describes immediate inbound or outbound calling, configured qualification questions, intent capture, CRM disposition, meeting booking and routing qualified prospects to sales representatives.

The catalogue names CRM, support, calendar, telephony, voice and automation integrations including HubSpot, Salesforce, Microsoft Dynamics 365, Zoho, Pipedrive, Freshsales, Zendesk, Cal.com, Twilio, Plivo, ElevenLabs, Zapier and Pabbly, plus webhooks. Listing depth varies and several entries are marketing pages rather than marketplace-verified connectors.

VoiceGenie says CRM integrations synchronize contacts and deals, log calls, outcomes and notes, create or update records, tickets and tasks, and trigger downstream workflows. The page establishes intended write actions but does not publish per-connector scopes or permission maps.

Public monthly tiers are Trial at INR 3,000 for 250 minutes, Starter at INR 12,000 for 1,000 minutes, Growth at INR 30,000 for 2,500 minutes and Elite at INR 60,000 for 5,000 minutes. The page also offers a separate 7-day, 30-minute free trial requiring a card, monthly or yearly billing, no minute rollover, no setup fee, and custom enterprise pricing. Embedded annual totals show INR 30,000, 120,000, 300,000 and 600,000 against higher struck-through totals. An extra-minute pack is rendered as an unavailable placeholder even though embedded page data states INR 3,000 for 250 minutes.

The affiliate page advertises 33% referral commission and represents the four plans as USD 50, 200, 500 and 1,000, conflicting in currency presentation with the INR pricing page. Its copy also varies between a year-long commission and broader recurring wording, so commission duration is not treated as settled.

The terms describe monthly and annual subscriptions, cancellation, no-refund treatment and the company's ability to change pricing or features. They do not disclose enterprise minimum contract value, implementation fees or service-level credits.

The privacy policy identifies Ori Labs Ltd. with voicegenie.ai, describes account, API and SDK data handling, and uses some legacy channel and ORI wording including an oriserve.com security contact. It does not resolve whether Oriserve is a trade name, parent, affiliate or separate operating entity, and it does not provide a complete current retention, residency or role-permission specification for VoiceGenie call data.

The channel-partner page offers product training, sales and marketing support, onboarding, technical support and customer support. The page uses older ORI-style copy and does not publish partner tiers, certification requirements or reseller economics.

The documentation describes configuring a brand voice, dedicated number, contact list and campaign so the assistant can conduct conversations autonomously. Public docs cover assistants, phone numbers, contacts, campaigns, actions, API endpoints, integrations and knowledge bases.

Users create task-specific assistants by choosing a goal, welcome message, script, voice, language and actions. Multiple assistants are supported, but the page does not document agent-to-agent delegation or collaborative planning.

A merchant defines a fixed goal such as collecting feedback, scheduling appointments or making a sale, alongside a configurable script. This is goal-conditioned dialogue, not evidence that the system dynamically decomposes goals or generates an execution plan.

A configured trigger can transfer a caller to one or more live-agent numbers, including when the caller requests a person. Product pages add that the human receives context and history, but the public action document does not define routing queues or transcript-delivery mechanics.

VoiceGenie can automatically send a predefined SMS when configured trigger phrases are detected during a call. This proves a second execution channel, but not free-form autonomous SMS campaign generation.

Configured webhooks send call or campaign interaction data to external systems and can trigger downstream automation based on gathered information. Public docs do not publish an approval gate, action-level policy engine or webhook signature control.

Users choose a language, accent or voice and can use VoiceGenie or ElevenLabs voices. The document proves configurable multilingual speech but does not provide one canonical language-count definition, leaving 40+, 50+ and 100+ marketing counts unresolved.

An outbound campaign combines an assistant, phone number, contact list, actions, post-call questions, retries, concurrency, schedule and VoIP settings. Calls are automated, but workflow parameters and contact inputs are merchant configured.

Inbound campaigns route calls from an assigned number to a selected assistant for support or query handling. They complement proactive outbound campaigns but do not constitute digital chat or social-channel orchestration.

Campaigns can be assigned start and end dates, daily calling windows and a time zone, then automatically start and pause on schedule. Scheduling is rule-based and does not prove autonomous budget or policy decisions.

Users define post-call questions and VoiceGenie derives answers from calls for campaign analytics. The associated webhook payload includes transcript, phone, customer data, billed-minute ceiling, gathered information and answers, supporting operational review but not a formal model-evaluation or safety benchmark.

Contact-list fields can replace placeholders in scripts and customer context. Missing fields resolve to empty strings. This is merchant-supplied run context, not evidence of native episodic memory that writes and recalls customer state across calls.

The public API supports placing calls, retrieving transcript or call status, pausing or resuming campaigns, updating inbound-call handling, checking transfer status and removing customers from campaigns. Requests use token and workspace identifiers and can be orchestrated from Zapier, n8n, Zoho Flow or custom systems; no MCP server is documented.

A trained knowledge base built from links or uploaded content can be linked to an assistant and used during calls. The documentation establishes retrieval context, not catalog maintenance, inventory writeback or durable learned memory.

The public integration guide documents connecting a HubSpot account and using HubSpot contacts with VoiceGenie campaigns. It corroborates a current named CRM integration without establishing every write scope claimed on marketing pages.

The sitemap inventories the public product documentation for assistants, actions, phone numbers, contacts, campaigns, dynamic personalization, developer endpoints, integrations and knowledge bases. It contains no documented MCP, role-based access, approval-gate or multi-agent collaboration page.

The official blog sitemap contained 82 posts in the retained inventory. Case-language review found one anonymous digital-agency anecdote and one detailed anonymous Mumbai real-estate case; no canonical dedicated customer-story hub or additional named customer case URLs were present.

An official blog says an unnamed digital agency improved response rate from 2% to 12% in 45 days and scaled from about 80 human calls per day to more than 300 AI calls per day without adding staff. The passage calls this one case study but does not explicitly establish that the agency used VoiceGenie rather than voice AI generally, so attribution is unresolved and proof is grade D.

The official blog describes an unnamed Mumbai real-estate agency with 3,000+ monthly inbound leads, 12 field agents, one marketing head and two telecallers. After 45 days it reports calls per day rising from 80 to 300+, response time falling from 48-72 hours to 60-90 seconds, qualified leads per week rising from 150-200 to 800+, conversion rising from 4.5% to 11.3%, staff attention shifting from 40% time wasted to 90% on hot leads, and additional calling staff cost falling from INR 60,000 per month to zero. The article does not name the customer, disclose measurement methods or supply customer confirmation.

VoiceGenie's official LinkedIn profile describes the product as an all-in-one AI voice platform and displays a self-selected 11-50 employee band. Its platform-supplied company-type field is not used as evidence of a public listing or ownership structure.

VoiceGenie's official account refers to Anurag as its founder while explaining assistant behavior. UK regulator records identify an active director and significant controller as Anurag Jain, supporting the full-name linkage; the post does not name Maaz Ansari as a VoiceGenie founder.

Oriserve's official account historically called VoiceGenie its generative-AI voicebot and used VoiceGenie by Ori or Powered by Oriserve wording. This supports product lineage but does not prove the current corporate relationship between Oriserve and Ori Labs Ltd.

ORI identifies Anurag Jain and Maaz Ansari as its co-founders and describes Delhi as its global headquarters. Because current VoiceGenie legal pages name Ori Labs Ltd. without defining ORI or Oriserve's corporate relationship, ORI's founding date and headquarters are not substituted as VoiceGenie legal-entity facts.

UK company number 15063280 lists active directors Anurag Jain and Maaz Mohammed Salim Ansari, both appointed on 10 August 2023, Indian nationals and resident in India. A registered correspondence address does not establish operational headquarters.

Anurag Jain and Maaz Mohammed Salim Ansari are each recorded as holding more than 25% and no more than 50% of shares and voting rights in Ori Labs Ltd., with rights to appoint or remove directors. Exact percentages, other shareholders and any parent entity are not disclosed on this surface.

Ori Labs Ltd was incorporated on 10 August 2023 with GBP 20 statement capital and has filed micro-entity accounts through 31 August 2024. The retained filing surface does not disclose usable revenue, funding, valuation or current operating headcount; statement capital is not venture funding.

Shiprocket's Fastrr page says Fastrr Voice automates COD verification, address confirmation and post-order follow-ups in multiple languages. This proves strategic workflow overlap, not a VoiceGenie integration, partnership, customer relationship or attach motion.