QuickReply.ai

The current homepage positions QuickReply as an omnichannel conversational-growth platform across WhatsApp, Instagram, Messenger, SMS, RCS and website chat. It markets opt-in capture, broadcasts, conditional journeys, chatbots, a multi-agent inbox, payment links, order/COD/RTO workflows, analytics, CTWA ads and ecommerce integrations. It displays 1000+ merchant and 80 million message claims plus named customer logos and testimonials, but does not disclose cohort methods for its 30% CAC, 8x ROAS, 2x conversion or 2x LTV headlines.

The official LinkedIn page identifies a privately held company founded in 2021, headquartered in Gurugram, with a displayed 11-50 employee band and 42 associated profiles at access time. It describes Shopify, WooCommerce and Magento data sync for products, inventory, coupons, customers and orders, plus automated cart, order, COD-to-prepaid, upsell, refund/replacement, feedback and human-inbox workflows. Associated profiles are not audited headcount.

The live terms identify QuickReply Private Limited as the Singapore parent, QuickReply Technologies India Private Limited as the Indian subsidiary and IntelliTicks Technologies Private Limited as an Indian licensee/operator. Fees can include subscription, messaging credits, professional services, setup and usage charges; invoices are normally due in seven days, fees are non-refundable and the service-level section states 99.9% availability subject to exclusions.

The live privacy policy repeats the Singapore-parent, Indian-subsidiary and IntelliTicks-licensee structure and describes collection of customer/visitor profiles, chat transcripts, transaction details, device, usage, stored-file metadata and location information. The body still references QuickReply.com and IntelliTicks in places, so current processor/subprocessor, retention and residency details remain unclear.

The current pricing page offers Starter, Standard, Plus and Enterprise tiers but renders Starter/Standard/Plus list amounts as '--/mo'. It defines a chat as all two-way messages/media with one contact in a calendar day, lists one, two and five included agent logins and INR500/month per additional agent, and says taxes and messaging are extra. The same page later says WhatsApp template messages are billed individually by category and destination, including published India pass-through rates, creating a chat-unit versus per-message presentation conflict.

A separate live India pricing surface displays starting prices of INR2,999 for Starter, INR7,499 for Standard and INR14,999 for Plus, with Enterprise custom. It assigns chatbots and cross-sell to Standard and white-glove service, custom chatbot setup, NLP training and custom integrations to Plus. The relationship between these figures and the blank current /pricing cards is not explained.

Shopify's current listing identifies QuickReply.ai as developer, shows a 4.8 rating from 216 reviews and a Singapore developer address, and lists USD59/month Starter, USD149/month Standard and USD299/month Plus, billed every 30 days with usage charges. Shopify describes cart recovery, Shopify automations, order updates, COD verification, product recommendations, human takeover, multi-language chat, segmentation and analytics. These marketplace prices differ in currency and disclosure from QuickReply's website surfaces.

Current developer documentation supports data-source events, Journey triggers, CRM lead create/update, asynchronous status updates and a WhatsApp Chat API for free-form messages inside the customer-service window. It labels Trigger Drip Campaign and Send Template APIs as legacy/not recommended and says Drip Campaign and Campaign Message Stats endpoints are sunsetting in June 2026 in favor of Journeys.

The current docs group integrations across automation, analytics, CRM, checkout recovery, payments, shipping and support. They can trigger WhatsApp messages from external events, sync customer data, enable checkout recovery, personalize campaigns, surface tickets/order status and add UTM tracking.

The current Shiprocket page says connected merchants can trigger WhatsApp alerts for shipping, delays and exceptions; send one-tap tracking links; and initiate return-pickup, refund-status and failed-delivery flows. Connection is not self-serve: the merchant clicks Request Connection and QuickReply's team completes the setup. No joint pricing, attach, shipment-data schema or outcome is disclosed.

Current docs expose Owner, Admin and Member workspace roles. Owners control billing, workflows, templates, integrations and team administration; Admins manage operational features but not owner access; Members are restricted from billing, integrations and account-wide settings. The page documents adding, editing, downgrading and deleting users.

Current docs show bot-started conversations, manual takeover, close/reopen actions, agent reassignment and automatic routing by rule, group, round robin, availability or role. Free-form WhatsApp replies require an open 24-hour service window; outside it, agents must use approved templates.

The unified inbox covers WhatsApp, Instagram, Messenger and web chat, with agent queues, tags, lead stages and saved views. Customer profiles show identity, current-page/language attributes and Shopify order history, cart activity and spend; the page also documents the 24-hour service window and per-template billing outside it.

Journey Builder documents versioning, event filters, sequenced action/flow-control nodes, dynamic variables and fallbacks, UTM parameters, static or generated discount codes, goal events, custom webhooks, conditional branches, A/B tests, exit nodes and POST API-call nodes that trigger actions outside QuickReply. These are operator-configured workflows rather than evidence of independent agent planning.

AI Builder is a visual playbook builder for web, WhatsApp and Instagram. It includes pretrained Shopify cart-recovery and order-tracking bots plus custom modular flows. Playbooks can run without a human, trigger on page context, persona/history or user action, and route unrecognized input through fallback then transfer to a human.

The current AI-chatbot page markets lead qualification, intent detection, CRM/session enrichment, product search/recommendation, adaptive journeys, behavior-triggered offers, dynamic discounts, FAQ/order-status answers, return/complaint flows, sentiment-based escalation, cart/browse recovery, COD risk nudges, payment links, reorder reminders, review requests and loyalty/referral actions. It names multiple third-party LLMs but provides no accuracy, safety, approval or persistent-memory benchmark; several predictive claims are marketing-level rather than endpoint-documented.

The current page documents Instagram ad-to-DM, comment-to-DM, FAQ, product recommendation, lead qualification and contact capture flows using deterministic paths and GenAI. It reports analytics for triggered DMs, conversion, qualification, response, automation resolution, flow drop points and revenue influenced, and routes high-intent chats to human teams.

The current marketing page says journeys span WhatsApp, Instagram, Messenger, SMS and RCS, switch channels based on availability, engagement or preference, and react to clicks, replies, inactivity and drop-offs. Messenger lead flows qualify before handoff, capture context and route by intent, location or business unit into sales teams or WhatsApp.

Campaign docs describe behavior-triggered multi-step WhatsApp sequences, segmentation, delays, human escalation and exit rules. Shopify-ready triggers cover browse/cart recovery, COD confirmation, COD-to-prepaid, order confirmation, shipment alerts, review requests, cross-sell and upsell; the API docs separately mark Campaigns as a legacy surface being replaced by Journeys.

The current support page markets automated FAQ, order-status and policy responses with smart escalation across WhatsApp, Instagram, Messenger and RCS. Its boundary is hybrid: automation handles repetitive resolution and people close complex cases.

Website chat can show an automated welcome, reply through a chatbot or human, expose page activity and prior chat history to agents, transfer to departments or specialists and schedule follow-up. It does not establish voice calling.

The current catalog lists commerce, CRM, payment, checkout, shipping, support, analytics and automation integrations, including Cashfree, Razorpay, Shiprocket Checkout, Shopflo, GoKwik, Delhivery, ClickPost, Freshdesk, Zoho, LeadSquared, Gorgias, Zapier and HTTP APIs. Plan availability varies and some connections are request/managed rather than self-serve.

Lead investor Leo Capital says QuickReply.ai was founded in 2021 by Himanshu Gupta and Harry (Hridayesh) Gupta and announces its investment in the WhatsApp engagement product for D2C brands and online stores.

Co-founder Harry Gupta says QuickReply.ai raised USD1.14 million and names Leo Capital, Pentathlon Ventures and GSF Accelerator as investors. No later official round, valuation, current cap table or ownership percentage was retained.

This current company article identifies author Himanshu Gupta as co-founder and CEO. It describes WhatsApp bots that qualify, recommend, support and transfer to human agents; it is not evidence of audited model accuracy or revenue.

The current hub links 36 live dedicated case-study URLs. Its dynamic counter renders 'Showing 0 of 100', so the retained universe was enumerated from the actual page links; one additional sitemap URL for ctwa-ads-case-study returns 404 and is not normalized as a customer deployment.

Vendor case for named Indian clinic AAYNA reports lead-to-appointment conversion rising 31% to 54%, no-shows falling 23% to 11%, admin time 12 to 3 hours/week, open rate 18% to 91%, response time six hours to five minutes and reschedules 15 to four per week. The headline's 74% booking lift is the relative change from 31% to 54%, while body copy calls the same change 23% without saying percentage points.

Vendor case for Amama Jewellery shows 40,317 messages and a 39.68% top-line conversion, while narrative/screenshot text reports separate campaigns at 592% and 821% ROI and says the latter converted 36%. The title/body headline says 600% ROI. Campaign denominators, spend, revenue and exact ROI formula are absent.

Vendor case for Attic Salt reports 18,000 messages, 1,183 clicks, 6.6% CTR and 3.72% broadcast conversion; cart abandonment down 10%, abandoned-cart recovery up 57%, cart-flow conversion 24.7% and roughly 70% of conversations automated. The page does not disclose period, revenue, formula denominators or baseline counts.

Vendor case for Auli reports 3,898 new orders, 63,403 leads in the top panel, about 65,000 leads over three months in the body and 9,587% ROI. Its headline rounds that to 96x, while a named employee testimonial says over 40,000 leads and 93x, apparently an earlier or differently scoped snapshot; dates and underlying spend/revenue are not disclosed.

Vendor case for Auric reports 3,437 total orders, 1,000 prepaid, 2,427 COD and 268 campaign conversions. It says prepaid orders increased 27% and body conversion was 11% (268/2,427), while the top panel labels 27% as COD orders into prepaid and shows 9% conversion, creating material label/denominator contradictions.

A second Auric case reports 34% CTR/55% conversion for buy-X-get-Y, 23.5% CTR/50% conversion for discount campaigns, cart recovery of 74.84% on WhatsApp versus 18.40% SMS and 6.76% email, over 100% cart-recovery improvement, 71.4% more paid orders, automation of 70% of support queries and sub-minute resolution. Periods, cohorts and conversion formulas are missing.

Vendor case for Dermawear reports INR3,041.92 spend, INR744,050.65 revenue, 713 orders, 3,800 new leads and 244x ROI. Revenue divided by spend is 244.60x, indicating the page uses a gross-return multiple rather than a conventional net ROI formula; the measurement window is not stated.

Vendor case for Dermazone reports 47,170 WhatsApp reminders, 6,937 resulting orders, USD1,587 messaging cost and USD916,832 sales. It calls the outcome an impressive ROI without printing a normalized return value; revenue/spend is about 577.7x gross return. Attribution and measurement period are not disclosed.

Vendor case for Drzya reports INR652 total spend, INR742,859 revenue and a 1,140x headline. It also discloses four campaign bases/outcomes: 254 recipients, 34 replies, 25 clicks and 18 orders; 39 deliveries, four replies/clicks and two orders; 118 recipients, six replies, ten clicks and one order; and 181 recipients, eleven replies, ten clicks and nine orders. The first campaign's reported 102,527% ROI lacks its spend/revenue inputs.

Vendor case for HairOriginals reports INR242 messaging spend, INR111,651 revenue, 19 orders, 461x ROI and 11.59% conversion for product-browse abandonment. Revenue/spend is 461.37x gross return; the conversion denominator and timeframe are not disclosed.

Vendor case for Agaro reports INR12,470 spend, INR456,360 attributed revenue, 230 orders, 36.61x ROI and 16,600+ new WhatsApp subscribers per month, with results framed as 30 days. The named company testimonial also covers LuvLap implementation qualitatively.

Vendor case for Estuary reports INR1,179,767 revenue, INR17,181 spend, 1,242 orders, 27.73% conversion and 7,361% ROI. The disclosed values imply 68.67x gross return or 6,767% conventional net ROI, neither of which equals 7,361%; no alternate cost base or formula is shown.

Vendor case for Hero Homes reports lead capture moving from incomplete/inconsistent to 100%, qualification accuracy becoming 2x higher, response moving from hours to instant and ERP sync becoming real-time/complete. Other productivity and engagement outcomes are qualitative; the case names a Sales Head but not the person and gives no period or sample.

Vendor case for K9 Vitality reports INR568.80 spend, INR66,250 attributed revenue, 21 orders and 116.47x ROI from an RCS re-engagement broadcast to prior buyers; it also says every click became an order and that the brand has 45,000+ customers. The campaign period and click count beyond the inferred 21 are not stated.

Vendor case for Louzan Fashion gives a three-step Arabic cart journey. At 15 minutes it reports USD196,298.69 revenue, USD372 spend, 1,195 orders, 52,769.03% ROI and 55.22% conversion; at three hours USD101,089.87, USD180.55, 632, 55,989.02% and 74.09%; at eight hours USD52,606.46, USD228.72, 310, 23,000.76% and 33.92%. Total is USD349,995.02 revenue, USD781.27 spend, 2,137 orders and 44,798% ROI.

Vendor case for Namyaa reports INR345,121 recovered revenue, INR3,283 messaging spend, 333 orders, 283 replying shoppers and 10,512% (about 105x) ROI. Revenue/spend equals 105.12x gross return, indicating the percentage label uses gross return rather than conventional net ROI.

Vendor case says one targeted K9 Vitality cross-sell message cost INR825, returned INR41,832, achieved 5,065.12% ROI and converted 50% of engaged customers; it cites roughly INR3,000 AOV. Revenue/spend is 50.71x gross return, close to the reported percent if multiplied by 100, while order and audience counts are absent.

Vendor case reports 90-day before/after results for Sanctity Ferme: stay lead-to-booking 12% to 28%, investment lead qualification 9% to 23%, site-visit conversion 17% to 38%, no-shows 55% to 27%, staff admin 4.5 to 1.8 hours/day, weekday occupancy 22% to 48% and response time four hours to 20-30 minutes. The 60% headline aligns to admin-time reduction, not the response-time reduction.

Vendor case says Uma Ayurveda launched checkout and browse-abandonment journeys and recovered more than 180 orders at 21.2x ROI within two weeks. Spend, revenue, message volume and formula are not disclosed.

Vendor case reports Isaac Luxe recovered 1,432 messages, or 50.56% of 2,832 initial failures, using three retries. The original broadcast had 8,276 contacts and 5,163 deliveries; retry deliveries were 733, 337 and 268. These step deliveries sum to 1,338, not the reported 1,432, and several retry-base/failure counts do not reconcile arithmetically.

Vendor case for Meadbery reports a 15-day Click-to-WhatsApp campaign with 5,280 new leads, 947 chats, 214 orders, INR4,831 messaging cost, INR357,583 revenue, 74x ROI, 41.80% first-message CTR and 6.20% conversion. It does not include the media-buying spend, so the return is not a full ad-spend ROAS.

Vendor case for Menoveda reports a restock broadcast to over 1,300 recipients/11% of its database, INR1,092 cost, INR46,477 sales, 58 unique clicks, 19 orders, 32.76% click-to-order conversion and 4,253% ROI. Revenue/spend equals 42.56x gross return, consistent with the percent label when treated as gross return.

Vendor case reports Zinque had 3,324 failures out of 7,030 contacts (47.27%) and recovered 1,306 messages (37% headline) via retries after 24-hour gaps. Retry deliveries were 872, 272 and 162, which sum to 1,306, but the successive remaining-failure counts (2,131, 1,811, 1,608) do not equal the prior failures minus delivered totals.

Vendor case inconsistently spells the customer Noorson/Norson and reports 5,447 captured numbers, 16% popup conversion, 3,815 messages, 346 replies, 9% CTR, 206 orders, 59.54% order/reply conversion, INR2,238 spend, INR145,146 revenue and 6,487% ROI. Revenue/spend is 64.86x gross return.

Vendor case for Oralia reports 7,123 new orders and 277,100 captured contacts. Its body says 1,782% ROI while the title and conclusion say 178x, a tenfold representation conflict; spend, revenue, period and formula are absent.

Vendor case for Priyagold reports a 70% RTO reduction, 30% widget CTR and 94,890.45% widget-campaign ROI, rounded in the headline to 948x. It describes online distributor orders and automated COD reconfirmation but gives no baseline RTO count, spend, revenue, period or attribution method.

Vendor case for Renee reports first/second-message conversions of 14%/31% for nail-polish remover and 28%/64% for face base, measured among WhatsApp cart-link visitors. The page says the second reminder converts 2x, while the headline says 230% more; the observed relative increases are about 121% and 129%, so '230% more' appears to confuse a roughly 2.3x ratio with percentage lift. A separate top label says 31% average conversion without a formula.

A second Renee vendor case reports 17,141%/171x ROI, 5,703 recovered orders and 63.56% conversion for personalized product-specific cart journeys. It omits spend, revenue, denominator and timeframe.

Vendor case reports Root & Soil's first reminder reached 26,156 people at INR17,196 cost and produced 2,797 orders, INR3.26 million revenue, 10% conversion and 18,222% ROI. Its second reached 18,670, cost INR14,551, produced 1,332 orders, INR1.49 million and over 7% conversion at 10,284% ROI. The percent return labels roughly follow gross revenue/spend, not conventional net ROI.

Vendor case for Techno Sport reports INR18,998 total messaging cost, INR530,450 revenue and 852 orders across three flows. Product browse generated INR364,081.25, 582 orders, 12.26% conversion and 20.25% CTR; collection browse INR87,578.29, 166, 11.67% and 14.22%; add-to-cart INR78,791.39, 105, 23.49% and 16.31%. The three order counts sum to 853, not the 852 top total; revenue components sum to INR530,450.93.

Vendor case reports more than 5,000 broadcast recipients, 6.54% broadcast CTR, 2.77% broadcast conversion, INR13,857 AOV, 57.40% increase in net sales, 14% abandoned-cart CTR and 100% abandoned-cart conversion. Its headline calls the latter 100% cart recovery, but the body labels conversion and provides no cohort or formula.

Vendor case says The Wellness Shop spent INR497.68 on messaging, recovered orders worth more than INR300,000 and achieved 607x ROI; the top panel also shows 472 without a readable label. The note says cost may be unusually low because the send shared a WhatsApp billing window with a broadcast, limiting comparability.

Vendor case for V6Clinics reports appointment conversion 24% to 49%, no-shows 27% to 17%, admin time 13 to 4.5 hours/week, day-21 repeat visits 22% to 40%+, broadcast opens 38% to 65% and response time 3h40m to 24m. The headline's 37% no-show reduction matches the relative change, while body copy also calls the absolute change a 10% drop; go-live is reported as 12 days.

Vendor case for Vestirio reports 1,117 new orders, 12,463 captured contacts and 17,550% ROI, rendered as 175x in the headline. Spend, revenue, period, order attribution and formula are not shown.

Vendor case reports INR1,107,077.67 revenue, INR7,911.25 spend, 1,792 orders and 13,993.71% ROI. It explicitly defines 67.42% conversion as orders/2,658 unique engagements and also gives 7.63% as orders/23,487 delivered messages. Funnel metrics are 30,681 sent, 23,487 delivered, 19,721 read, 3,232 engagements, 2,094 link clicks and 11.32% CTR. Cost may be shared with a broadcast billing window.

Vendor case for Manav Rachna University reports more than 4,000 leads engaged, 89.71% of inquiries handled autonomously, 10.29% escalated and 713 staff hours saved. The body rounds the split to 89%/11%; query volume, period and hours formula are absent.

This official sitemap-only case URL returned 404 at access time and was absent from the live case hub. No customer, deployment or metric could be recovered, so it is inventoried but not normalized as a case.